Hi All,
We have two Symposiums (v.4 rev 6) in the UK and we're using the Symposium NCC to network calls between them. This was working like a dream and really helping our service level, when we decided to close one centre and move it down the road to a new site.
We have the same scripting set up and the same hardware at the new site, but when we network, the networked calls cut off before the agent gets to hear them.
Has anyone else experienced this? Where should we be looking for the problem?
Any help gratefully recieved, and I can supply anymore details if you feel that they would help.
a
We have two Symposiums (v.4 rev 6) in the UK and we're using the Symposium NCC to network calls between them. This was working like a dream and really helping our service level, when we decided to close one centre and move it down the road to a new site.
We have the same scripting set up and the same hardware at the new site, but when we network, the networked calls cut off before the agent gets to hear them.
Has anyone else experienced this? Where should we be looking for the problem?
Any help gratefully recieved, and I can supply anymore details if you feel that they would help.
a