Nortel Startalk Feature Codes Not Working

[Vincent Maggard]

Hello, I'm Having A Issue With A Nortel Startalk Voicemail System On A Nortel Ox32.
The Issue Is When I Press Feature 983 It Just Keeps Ringing And When I Press Feature 903 I Get Feature Inactive.

 

[misseditbythatmuch]

I would next try **xftest and see if the feature codes moved to another range. What ver software ?

 

[curlycord]

Yes but F9*1 to see the codes used only for vmail then use F**XFTEST to remove them if they are off kilter.

Sounds like it half works.
I wonder it it is in a reboot loop.
Sometimes you get the ringing when its booting up and you do F981 but never heard it on F983 before.



________________________________________

Add me to LinkedIN

**New Allworx Forum**

=----(((((((((()----=

http://www.curlycord.com

Toronto, CAN

 

[allworxguy]

It's possible port 1 on voicemail has gone bad or the port on the MICS has gone bad. Test phone port with a working phone.

Marv ccna

 

[Vincent Maggard]

The Software Is 30MUH05 DR5, I Tryed Feature F**XFTEST And Removed The Codes. Also A Tested A Phone On That Port And It Works Fine.
The Voicemail Still Does Not Work.

 

[curlycord]

You can click the FAQ's button at top for the Frequently Aksed Questions section.

You have for future reference:
8X24 (not a 0X32) with version DR5 software.
Flashtalk version unknown - you can get that from the card inside. i.e. - 1.X or 2.X (remove and reinstall to make sure its in right while your at it)

Did you reboot after removing the codes? reboot will re-assign the codes back.
After a reboot and still does not work did it re-assign the codes? use F9*1 to see voice mail codes.
How many mod cords plugged in?
Does it say 2 or 4 at the bottom inside on the removable cartridge?
Can you unplug and test the mod cord end/s with a phone and wait to see if the phone boots up?

You may neeed a tech to come in and try another power supply.



________________________________________

Add me to LinkedIN

**New Allworx Forum**

=----(((((((((()----=

http://www.curlycord.com

Toronto, CAN

 

[Vincent Maggard]

The Startalk Software Is v 1.9 And I Did Find A Number Next Made In Canada The Number Was 2000/09 If Thats it.
Also After Rebooting It F9*1 Said Feature Inactive. One Mod Cord Was Pluged In. I Pluged A Phone Into The Mod Cord And The Phone Boots Up!

 

[curlycord]

Ok 1.9 was what we we were after.
Power down, pull software out the put it back in tight then power up.
Wait 5 to 10 mintues then try F903, if it works the say OK to the codes.

If it does not work the bad software, power supply or cabinet.


________________________________________

Add me to LinkedIN

**New Allworx Forum**

=----(((((((((()----=

http://www.curlycord.com

Toronto, CAN