Nortel Reporting for Contact Center

[alanleyva]

Hi, I have a BCM400 version 4.0.2.03, I have been using the RCC module since I bougth this BCM, every 6 months more or less I have to reinstall the RCC cause the database gets corrupted, this time it happened and I am doing the same I did every time, but it's not working anymore, at some point downloading the data from the BCM it says something about an XML malformed and in fact I can read it in the RCC logs as you can see below, at this point the RCC stops downloading and gets stuck forever, I have tried almost everything, including installing a new clean server.

Any help is greatly appreciated.

Thank you

____________________________________________________________


Malformed XML From: 2014-05-16 13:58:43 to 2014/05/16 16:58:43.
at Line 21 column 22

<?xml version="1.0"

encoding="us-ascii"?>
<RptData xmlns:xsi="

http://www.w3.org/2001/XMLSchema-instance"

xsi:noNamespaceSchemaLocation="/ReportingData.xsd" ReqTime="2014-05-30T13:41:27" RespTime="2014-05-30T13:41:27">
<RptSystemInfo>
<SchemaVersion>
<Major>2</Major>
<Minor>0</Minor>
<Build>2264</Build>
<Revision>2</Revision>
</SchemaVersion>
<AppSvrPlatform>Unix</AppSvrPlatform>
<AppSvrVersion>
<Major>2</Major>
<Minor>0</Minor>
<Build>2783</Build>
<Revision>17365</Revision>
</AppSvrVersion>
<CCPlatform>TUX</CCPlatform>
<CCPlatformVer>CallCenter_41.02.07.16_08_15_2007</CCPlatformVer>
<OldestData>2013-12-26T08:58:43</OldestData>
<NewestData>2014-05-30T13:40:10</NewestData>
</RptSystemInfo><?xml version="1.0" encoding="us-ascii"?>
<ErrorData>
<ReqTime>2014-05-30T13:41:41</ReqTime>
<Time>2014-05-30T13:41:41</Time>
<ReqString>QType=RPT_QStartDate=2014-05-16_QStartTime=13:58:43_QEndDate=2014/05/16_QEndTime=16:58:43_QDataType=ALL_K

KPW=9104</ReqString>
<Reason>UnknownServerError</Reason>
</ErrorData>

___________________________________________________________

 

[Quirkafleeg]

Hello,

The malformed xml is on line 21:
</RptSystemInfo><?xml version="1.0" encoding="us-ascii"?>

It looks like there are 2 xml blocks sent by the BCM - RCC cannot handle this.

Are you using RCC 2.4, or RCC 2.45?
Both work against the BCM400; RCC 2.4 uses MySQL database, which tends to fail when it reaches 2GB; RCC 2.45 was the MS SQL Server replacement which fixed the errors found in MySQL.
In reality, you want to try and get yourself onto 2.45 if possible.

 

[Firebird Scrambler]

What version of desktop patch do you have on the BCM 400 system?. I think release 020 was the final one.

All the best

Firebird Scrambler
Meridian 1 / Succession and BCM / Norstar Programmer in the UK

http://www.linkedin.com/in/davidbromley

If it's working, then leave it alone!.