Nortel Quality Monitoring eRecorder issue _ error code 1263

[telklass]

Hi all,

Within the infrastructure of Call Center, all recorded calls are storage within eRecorder server , but the monitoring is made through Nortel Quality Monitoring application,

Is someone here could tell me what is happening when this kind of error occurs between Quality monitoring application and the eRecorder server , although i can see the play process but with no audio .
Please see the screen below :::

I really hope someone here already experience this kind of issue, or have a great knowledge on Call recording within an AVAYA call center infrastructure

Folk, i look forward to your reply.

Thanks !

 

[Firebird Scrambler]

You might get better results on the CS1000 forum at

http://www.tek-tips.com/threadminder.cfm?pid=798.

Your error message does suggest that you refer to the eRecorders NT event log.



Firebird Scrambler

Nortel & Avaya Meridian 1 / Succession & BCM / Norstar Programmer

Website =

http://somertel.com

linkedin

 

[telklass]

Hello @FirebirdScrambler ,


Thank you very much, already posted it on the forum link you provided me ,please reply on it if you have an idea.


Thanks !

 

[curlycord]

In the other forum you did not mention it was a Nortel software product or that the phone system you were using was an Avaya hence my reply there.
Details help when posting.

Have you seen these :

http://oidec.net/erecorder-error/erecorder-error-1263.html

http://www.iaug.org/p/fo/et/thread=9975

Is it one user or all?
If one user have you tried that user on another PC?

From Avaya Quality Monitoring v11 on page 18 which might or might not help:

Error 1263
Content:eRecorder Error.
Expected content not received. Please contact your System Administrator and ask them to check the eRecorder's NT event log.

Cause:
This is a result of an unanswered request to replay audio or video content.
The Quality Monitoring Replay application requests audio and/or video content (also referred to as "media") for replay at the user’s request from the BDR Server and\or the Viewer.
If the Quality Monitoring Player does not receive media in the specified amount of time, this error appears to alert the user to the problem and, through the Details button on the error message, which content it requested and did not receive.

Resolution:
Increase the amount of time the Quality Monitoring Player processes a request before displaying this error:
--Access the registry on the server and change the PlaybackTimeOut value in the HKEY_LOCAL_MACHINE\SOFTWARE\Witness\BDR\Playback key.
The value can range from 30 to 180 seconds (with a default of 60 seconds).

If this is a standard Quality Monitoring installation and the error followed an 1144 error, ensure that the BDR Server and eRecorder Services are running and functioning properly.

If this is a Quality Monitoring with 100% Recording installation and the error followed a 1302 error, open Quality Monitoring and, from the main menu, select System Administration. On the following page, click the Root Settings option in the Additional section, as shown in the graphic example below. In the right pane (labeled View Root Settings), confirm that each of the following values in the Contact Viewer Settings section is correct:
--Host
--WebService URL
--Username
--Password (Visible only after selecting Edit in the Root Settings area)







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Toronto, CAN

 

[telklass]

Hello Guys,


Sorry for my misunderstand on starting a thread, this i will fix it later...
For the link you provided here, i got it already this book and it was my first step on troubleshoot this issue, however without success, the error code is 1263 and i did the same provided on the book, change the Playback value with the default 30 - 180.

Thanks for any suggestion ...


Once again i am sorry on the startup for this thread process.


Thanks !

 

[telklass]

And the problem is general, for all users.


Thanks !