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Nortel Quality Monitoring CTI call direction Outbound not Ok.

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telklass

telklass

IS-IT--Management
Aug 8, 2015
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Hi Guys,

On Quality Monitoring i can't have outbound calls loaded into contact folder <Randomizer Rules>
All inbound calls can be found into contact folder , so this happen only for Outbound calls .
Have you guys already experience this issue .

Please help.


Thanks !
 
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