Nortel Quality Monitoring CTI call direction not show up

[telklass]

Hi Guys,

On Quality Monitoring i can't have outbound calls loaded into contact folder <Randomizer Rules>
All inbound calls can be found into contact folder , so this happen only for Outbound calls .
Have you guys already experience this issue .

Please help.


Thanks !

 

[curlycord]

This is the Norstar forum.

You might find more help in one these forums:
Nortel: Symposium call center solutions
Nortel: CS1000 (Meridian) systems



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http://www.curlycord.com

Toronto, Canada

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