Just recently installed a IPO 9.0 with 30B's and I have most phones in User Rights groups. Sometimes when I make a change, other than button programming, some phones (not all) loose their button programming. I have to unapply to user rights the button programming, and save and apply again and save to get them to go back. Any suggestions?
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Nortel phone buttons keep changing on merges
- Thread starter vpmol
- Start date
teletechman
Technical User
Check the source number tab there is a setting that will default the button mapping to default, you will need to read the manual for the right settings I can't remember off the top of my head. I will look it up and get back later.
Mike
Mike
teletechman
Technical User
here is what I found.
Procedure
1. In IP Office Manager, access a user extension and click on its Short Codes tab.
If a phone has never been plugged into this user, there will typically exist no peruser
short codes (proceed to step 2 below).
If any BST phone has ever been plugged into this user, then a *DCP short code is
created in this user’s permanent configuration data and, as such, the button
programming for that user will be preserved. The telephone number associated with
this short code will be something along the lines of “8xxxxxxx, 0, 1, 1, 0” where
x is probably 0, but could be any number. The important number is the number 8.
Similarly, if another (non-BST) Avaya phone has ever been plugged into this user,
the *DCP short code will be apparent and button programming will be preserved,
but the telephone number indicated for that short code (for that user) will begin with
a 4 instead of an 8.
If the telephone number indicated for any *DCP short code begins with a c4 instead
of a 4 or an 8, both an Avaya non-BST phone and a BST phone have previously
been plugged into this user and the button programming will be preserved.
Any other configuration will not preserve button programming and you should
proceed to step 2 below.
2. In the Short Codes tab, click the Add... button.
3. Enter data in the fields as below:
• Code: *DCP
• Feature: Dial
• Telephone Number: 84000004,0,1,1,0
• Line Group ID: 0
4. When complete, click the OK button. The *DCP short code is added to that user's
programming.
Perform this procedure for each user whose programming you wish to preserve
during staging
Mike
Procedure
1. In IP Office Manager, access a user extension and click on its Short Codes tab.
If a phone has never been plugged into this user, there will typically exist no peruser
short codes (proceed to step 2 below).
If any BST phone has ever been plugged into this user, then a *DCP short code is
created in this user’s permanent configuration data and, as such, the button
programming for that user will be preserved. The telephone number associated with
this short code will be something along the lines of “8xxxxxxx, 0, 1, 1, 0” where
x is probably 0, but could be any number. The important number is the number 8.
Similarly, if another (non-BST) Avaya phone has ever been plugged into this user,
the *DCP short code will be apparent and button programming will be preserved,
but the telephone number indicated for that short code (for that user) will begin with
a 4 instead of an 8.
If the telephone number indicated for any *DCP short code begins with a c4 instead
of a 4 or an 8, both an Avaya non-BST phone and a BST phone have previously
been plugged into this user and the button programming will be preserved.
Any other configuration will not preserve button programming and you should
proceed to step 2 below.
2. In the Short Codes tab, click the Add... button.
3. Enter data in the fields as below:
• Code: *DCP
• Feature: Dial
• Telephone Number: 84000004,0,1,1,0
• Line Group ID: 0
4. When complete, click the OK button. The *DCP short code is added to that user's
programming.
Perform this procedure for each user whose programming you wish to preserve
during staging
Mike
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