Thanks for your time and the info Wanebo. Do you do the fdl in ld 48? I do have a mulit card red alarm. Loop 1 red on OOS, loop 2 red, loop 4 red, loop 6 red, all in the main cabinet. The customer says that they are not completely out of service. They have been putting this off for several months but want me to fix the trouble after the holiday. I can use a loop back plug to determine if the problem is PBX or phone co. I have a gut feeling that the phone co. has trouble. The customer reported trouble to the phone co. but from past troubles its like pulling teeth to get the phone co. to help.