Nortel Options for "High Availibility" in 2 locations

[TheCardMan]

Current Scenerio:

Inbound Call Center

Central Switch located in "Loaction A" consisting of CS1000MG(5.5), Contact Center 6, Call Pilot (4.5).

"Location B" is a CS1000B remote survivable cabinet 2k miles away. All services/calls come through "Location A" and route to "Location B".

If the link between "Location A" and "Location B" breaks, "Location B" goes into Local Mode and can Only make calls within thier location or out a local PRI. No inbound ACD calls will be delivered and they have no CC6 or Call Pilot.

So, in order to implement a High Availibility DR structure, I need to Put a CC6 and Call Pilot in Location B that will be "Mirroring" the main system, I want to only manage one database. If the link between the sites drop, it will automatically flip to the CC6 and Call Pilot (4.5) in Location B so that it will be TRANSPARENT to the custome and they will hear all the scripting and announcements as they normally do. All I would have to do is tell my carrier to swing all the toll free numbers to Location B, which I can have automated.

Is this available today with Nortel? I have been hearing that they do not have a solution for CC6 and Call Pilot to do this being that far apart over an MPLS Network.

I am just looking for redundancy so that the 2 locations can survive on thier own.

 

[tnphoneman]

1 make the 1000B a standalone PBX with it's own symposium. Have a secondary route into the 1000B site for your inbound ACD calls and have the calls come in 75% at the main site and 25% at the 1000B site. I assume this is an 800 number they call and your LD carrier should be able to handle this. You then have the contact center set up as network ACD scenario. If site one link goes down then you still have some of the calls coming into this site. You will have to decide on the percentages.

Now if you lose the link it becomes a stand alone call center.

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[TheCardMan]

But do I have to manage 2 symposium databases in this case?

 

[CSkabul]

No need...you can go buy nortel CC 6 with redundad solution for nortel but you need 3 server for that 2 CC 6 and one will the heart beat and database.

 

[TheCardMan]

What about Call Pilot, do they have a Option for that to be in 2 locations with 1 database?

 

[trvlr1]

If you have a point to point circuit it would be easy to set up one Call Pilot voice mail to service both locations. We have one mail system supplying VM to 8 different buildings in this city. If you do not have a point to point circuit, you could start manipulating dialing strings to forward the calls (local or LD) but that might start becoming expensive. You would have to have non overlapping DID ranges, or at least a way to differentiate between the different mailboxes.