Nortel Option 81c - Random Calls Issue

[chris0l]

Hello All,

I have a Nortel Option 81c switch in place servicing over 1600 lines for a large Resort. In the past several weeks, guests have been getting random phone calls with what appears to be our on-hold recording music and greeting. I have engaged the switch support company but cannot seem to isolate the issue. I have verified that the calls are taking place in my call accounting system and some of the calls are over a minute long, this is because apparently voicemails are being left on mailboxes. This is obviously a very sensitive challenge that I need to resolve as soon as possible. Does anyone know how I can go about troubleshooting this challenge? Any advise provided is greatly appreciated.

 

[Firebird Scrambler]

Check your history file for any unusual errors. Is someone playing about with AWR?.

All the best

Firebird Scrambler
Meridian 1 / Succession and BCM / Norstar Programmer in the UK

http://www.linkedin.com/in/davidbromley

If it's working, then leave it alone!.

 

[chris0l]

Hey Firebirdscrambler,

I am forgot to mention that I am not too proficient with Nortel programming. My expertise on it is beginner level. How would I go about checking that history file? Which load? Also what is AWR? Only 2 associates have access to the switch console no changes have been made. Excuse my ignorance on this.

Thank you.

 

[bhassell2000]

ld 22
req prt
type ahst

Thanks,

Buddy

Linked in Profile

http://www.linkedin.com/in/buddyhassell