nortel option 11 incoming calls

[MisterLucas]

Greetings:

I'm new to this forum and has been getting useful tips and information for some time now.

I was searching and could not find anything that pertains to my issue.

I have some users not all at the moment that state when they receive a call and picks up the receiver that they can't hear the caller. Eventually the calls comes in but then it happens again.

Has anyone ever encountered something like this before. I have seen nothing on the net and it seems very uncommon.

The system is running fine other than the occasional dch issues.

Your help will be greatly appreciated.

 

[Tacosoup]

Can you please post more info?
Such as:
System software release
Phone set type
Single extensions or ACD group
One T1 circuit or multiple
Last system INI (if known)

Thank you

 

[MisterLucas]

OK I will get on it thanks.

 

[bad69cat]

Post any errors that you may see scrolling as well........how do you know it's a dch problem? I assume you are seeing errors.....

 

[MisterLucas]

It's not a dch issue calls come in and when the user picks it up they cannot hear the person that is calling.

So the person may call back after a number of times and then they could hear them eventually.

I'm wondering if it a bad channel and how do I know that it is bad.

I tried to keep calling in with my cellphone and everything works fine but I know the problem is still there cause users keep complaining to our help desk.

I'm still looking for that load that gives me all system information.

Thanks again

 

[Tacosoup]

LD 22
Req iss <---- this will show software rls

For set type:

LD 20
Req prt
type tnb
tn X X

LD 60
.stat will show you how many t1's



** Proofread carefully to see if you any words out.

 

[MisterLucas]

Thanks Taco As i'm typing this we have 2 pbx systems in different locations and now I'm getting a couple of users at the other site claiming the same issues. I'm about to give my carrier a call to see if that helps. I really don't believe it's an equipment issue because now it is happening at different locations with 2 different switches with different Did's that are associated with both locations.

 

[DFKSydney]

Is your issue:

1: Calls arriving from the public network to extensions having the issue

or

2: Calls arriving via tie lines (ie: pabx - pabx)

 

[MisterLucas]

DFKsydney it would be 1. I got in touch with someone with Verizon and they want me to report it as a circuit issue. I don't know if that is the case but maybe there is some slippage happening with the smart jack.

 

[DFKSydney]

Slippage would not cause your problem. Typically slippage will cause clicks and bumps in conversation, corrupted faxes, ultimately to a total link failure if it is bad enough.

I would favour the report to carrier option at this point.

Why I asked about tie lines is that you can get conditions where there is a speech path connected, but if your expected number length is wrong (FLEN), then you have issues. This does not seem to be your case.

 

[MisterLucas]

DC KEYNES what do I report the problem as to the carrier?