Nortel Option 11 ACDN error

[betty1332]

Hi all, I'm an Avaya gal, learning basics of Nortel, and could use any help/expertise. I have a report of a main number at a site getting continuous ringing. I don't see any errors on the trunks, but the number, x6600 gets an error that says it's an ACDN......what does this mean and what needs to be done? Thanks in advance!!

Thanks,
Beth

 

[GHTROUT]

An ACDN tells us that it is defined as an ACD Queue (ACD DN)

Your next step is to go to LD 23 and print it:

LD 23
REQ PRT
TYPE ACD
ACDN 6600

If you see MAXP 1 ~and~ another number at "NCFW" - then track down that NCFW number - that might lead to the problem.

[©] GHTROUT.com [⇔] A Variety of Free Resources for Nortel Meridian/CS1000 System Administrators

 

[Johnthephoneguy]

If that doesnt help you, then post up the results of the PRT in LD 23 and you can get a more detailed answer. GHTROUT is right with his answer, but if you are really new you might need more assistance.

JohnThePhoneGuy

"If I can't fix it, it's not broke!

 

[betty1332]

Thanks for the quick responses....the NCFW is x6999 which is the VM access number....voice mail system appears to be up. I'm guessing I may need to call in a vendor on this, just was trying to resolve myself. Thanks for the input.

Beth

 

[betty1332]

Also, here is the screen capture, but as this is the site's main number, I've called for outside help. However, if anyone has any comments/suggestions, always good to learn/know for the next time.

ACD DNS AVAIL: 276 USED: 24 TOT: 300
REQ PRT
TYPE ACD
CUST 0
ACDN 6600

TYPE ACD
CUST 0
ACDN 6600
MWC NO
DSAC NO
MAXP 1
SDNB NO
BSCW NO
ISAP NO
AACQ NO
RGAI NO
ACAA NO
FRRT
SRRT
NRRT
FROA NO
NCFW 6999
FNCF NO
FORC NO
RTQT 0
SPCP NO
OBTN NO
RAO NO
CWTH 1
NCWL NO
BYTH 0
OVTH 2047
TOFT NONE
HPQ NO
OCN NO
OVDN
IFDN
OVBU LNK LNK LNK LNK
EMRT
MURT
RTPC NO
NRAC NO
RAGT 4
DURT 30
RSND 4
FCTH 20
CRQS 100
IVR NO

Thanks,
Beth

 

[PERRYPJ]

The MWC needs to be YES, to a CHG at the REQ and when you get to MWC type YES, then return through it

OLD ROLMEN WORKING ON NORTELS AND AVAYA

 

[TimAbney]

Don't change anything wait for your vendor. This is a dummy Q and should not be set to MWC yes. It could be used for a referal or an application in your SDN table.

 

[telecomPA]

a continuous ring means it never gets to voicemail or all the voicemail ports are tied up.

check the ACDN late at night as well as very early. you may actually get a recording......

 

[telebub]

I agree with telecomPA. Based on your post of ACD 6600, there is no reason for you to be getting continuous ringing. If you can dial 6999 directly and voice mail answers, then dialing 6600 should also get some kind of answer from voice mail. One thing you might check is to see if 6600 is in an IDC table in LD 49. If it is, it might be translated to another number which is causing the continuous ring.

War Eagle!
Lions Baseball '09!

 

[GHTROUT]

My guess is the problem was reported once, but never experienced again.

[©] GHTROUT.com [⇔] A Variety of Free Resources for Nortel Meridian/CS1000 System Administrators

 

[johnpoole]

what is 6600 in the mail? check for a voice service dn, (menu) or at least a mb..

a maxp 1 acd sends numbers to mail.. mail looks at the orig dialed dn to find an answer point.. ring no answer is common in mail IF all channels are busy... i would look at mail channels as the possible problem..

same is true for avaya mail

john poole
bellsouth business
columbia,sc