I am trying to forward calls from X2302, which has a mailbox 2302, to an application (voice menu) in Callpilot. I've changed the FDN/Hunt to 5302, and built 5302 as a dummy ACD that NCFWs to Callpilot, and as a Phantom DN that DCFWs to Callpilot. Both ways keep the originally dialed DN info and send the caller to mailbox 2302. I suggested changing the mailbox to 3302 and make 2302 a Service DN associated with the application (which would have an option to leave a message in mailbox 3302) but the Admin feels the mismatched DN/Mailbox would confuse the user. Does any one know how to stop the original dialed DN from following the call?
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Nortel Opt 11 4.50W Forwarding problem
- Thread starter Sean5395
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Thanks guys! I had tried the CFO/CFF but that didn't change any thing. All this time I thought you couldn't have a mailbox numbered same as an SDN. Maybe that carried over in my head from Meridian Mail. But that's what worked and the customer is happy... for now.
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