Nortel Norstar VOIP Question

[mbjst]

I'm going to start out to say that I am not a phone guy. I am a network guy, and in the world I came up in, I have never needed to know phones. Anyway, We have a Nortel Norstar Modular ICS using MultiTech MVP810 to access an Avaya IP400 with another MultiTech MVP801 box. What is going on is we can call from the Avaya fine. When we dial out on the Norstar side it doesn't seem to pass DTMF (another term that was thrown around by MultiTech was "Long Tone") tones once it has accessed an internal extention line. To get around this you can dial the extention then quickly hit Feature 808, then the system will send the keypad tones through to the Multitech and everything works just fine.

Our Nortel vendor tell us that there is no way to do what we are trying to do. MultiTech says there is away around it, it has been done before, it's just a setting in the Norstar system. Multitech was the ones to pointed me to the Feature 808, actually he said there was a feature code to do it for one call but he didn't know what it was, some light reading later...808.

What I am asking, Has anybody done this? Does anybody know what or where the "Long Tones" or "Long DTMF" settings are? My Vendor only argues with me until I can prove him wrong, then he'll try to find something.

Any Help would be Great! Thanks in advance!

 

[DueE]

The Long Tones feature allows you to control the length of a tone so that you can signal devices such as fax or answering machines which require tones longer than the standand 120 milliseconds.

1. While on a call, press F808
2. Press the dialpad buttons to produce the appropriate tones.. Each tone sounds for as long as you hold down the button.

Long tones can be used on any call except a conference call. You can use internal lines of the Norstar system to activate a device connected to an analog terminal adapter in another area of your office, or external lines to access devices outside the Norstar system. -MICS 6.0 System Coordinator Guide.

The only short cut is to program F808 on a memory key.

DueE

 

[mbjst]

DueE,

Thanks for the response. If I am understanding what you are saying, we can setup a memory key on the phone(s) that will call our hunt group 400 (ext 401-408), add the "Feature 808" to that call, all in that one Memory key. Just so I know how to tell my vendor what to do (I know how silly that sounds), do you have any ideas how to add "Feature Codes" to Memory keys? Or if you have a pdf with the info, I'll gladly do the leg work. I don't seem to have much access to nortelnetworks.com. Everything I try to download tell's me I am not a channel partner and won't give me anything. Thanks for your help and anything in the future.

 

[Roldan]

To program a feature to a key you press Feature *3, then press the key you want to program, then enter the feature code of the feature you are programming(Feature 808).

Louie Roldan

http://www.4vertex.com

 

[mbjst]

Thanks. I tried that. What I got was a Memory key that is "Feature 808". What I am hoping to accomplish is a string of keystrokes in a memory key.

Right now to access the system on the other end I have to dial the Hunt Group 400. This gives me a line 401-408 depending on what is available. Once the call starts ringing, the user needs to press the “Feature” key followed by 808, This is turning on long tones to pass Dial Tone Modular Frequiency to the VOIP. Once the VOIP answers, then you can dial the Remote VIOP’s. Which is too cumbersome, I don’t think my users will use it.

What I am interested in doing is setting up a Memory Key that will dial the Extention and turn on the Long Tones (Feature 808). Or is there a setting internally in the system that will turn on Long Tones for all internal calls.

Feature *2 (Internal Autodial) seems to end when I hit the Feature key (entering Feature 808).

I’m not sure what the Feature *3 does but I get you must make a call first error. Like if I picked up the handset and hit Feature 808, I get the same error.


Thanks in advance.

 

[Bgun]

How are you reaching your gateway? trunks,or routes. do you just dial 400 from an intercom key or do you select a line key and dial 400?

 

[Roldan]

You will not be able to program a key with the whole dialing string. You'll have to program a key like I explained above for the long tones feature and the your process will go like this: Dial HG400>Press long tones(pre-programmed key)>once VOIP answers, dial extension number.
And it sounds like you're pressing Feature 3 and not feature *3, that's why you're getting "you must make a call first".

Louie Roldan

http://www.4vertex.com

 

[mbjst]

Hey Thank Roland!

Sorry for the delay, I was onsite away from Internet access.

You answered my question. I was able to get the Feature *3 working before. I just don't think the users will use the VOIP if it is such a step intensive procedure. Sounds like it is a limitations of the Norstar System. Using the Feature *3 only saves one keystroke (Feature 808).

BGun, it is just an internal extension line. They pickup the handset and dial 400 like an extension of the person sitting next to them. That is where the limitation is. Nortel does not pass the key tones (DTMF) on internal call, and really, why would you need those tones on an internal call? You wouldn't until this case. But yet on the other hand, what is gained by turning them off? Does the system save memory? Is overhead lowered with the tones turned off? But that is the way it is designed, so We'll live with it.

Thanks to all who helped with this thread.

 

[achuchman]

mbjst,

So you are accessing the VoIP via internal port, correct?

If you have an open CO port, you can always set up a destination code of "400" to point to an open CO line in which you can attach the VoIP device.

If you are hitting the VoIP line via line pool from a dest code, you will have full access to DTMF without pushing buttons since you are accessing an "outside line".

Do you NEED the VoIP to connect to an internal port, or are you just runnung them through an ATA because they are there?

I know that the MultiTech MVP810 is available in both analog and digital, but I could not find out if they can directly interface with a Norstar digital port.

Of course, this sounds too simple, so I think I am missing something...If I am, what is it?

 

[westcoaster]

It sounds to me like you have a "pool" of ata's, you dial the extention of the first ata (analoge terminal adaptor) the multitech answeres the ata. because dtmf tones don't get passed from a norstar digital set to the ata, the work around to have the ata transmit dtmf is to initiate long tones from the digital set.

so what you are asking is how to have the dtmf transmitted through the ata automatically on every call so the user doesn't have to initiate long tones on every call.
As far as I know, your screwed there buddy..... the user has to manually initiate long tones on a per call basis.

feature *1 - external auto dial doesn't apply as you are making an internal auto dial
feature *2 internal auto dial only looks for an extention number, no place to insert a feature after.

would this be possible if routing and destination codes were set up??

.........................................................
Some people are like slinkies...not really good for anything, but seeing one tumble down the stairs makes you smile!

 

[achuchman]

westcoaster,

routing and dest codes would only work if he put the VoIP units on the CO lines.

If the VoIP units support that, then I think that would be the best way to go.