Nortel Nite/Morning/Day Modes

[ToolupKev]

Hi,

We have been working with Embarq to do the following (they have been unsuccesful so far):

Mode 1: incoming calls all ring simultaneously at two receptionists phones.

Mode 2: incoming calls all go to the auto attendant.

Mode 3: incoming calls all ring simultaneously at two receptionist phones, and 6-8 "counter" phones.

These modes would be switched between manually by the staff, ideally through 1 button, but if necessary through 3 buttons.

Can anyone post some information that I can give to our on site guys to help them figure this out? At this point they have been messing with the above (simple?) issue for 2 days and they don't appear to be getting any closer.

I'd welcome anyone's comments about what I should read up on, or what they should do to help out here. I am a programmer myself, pretty techy, and have done my share of programming Inter-Tel systems. I am sure NorTel is way different - but I sure could use some friendly help here.

Thank you,

Kevin

 

[hawks]

Mode 1: Normal ringing with the lines only assigned to the 2 receptionists.

Mode 2: Build a Ring Group that no one is assigned to and put the lines in the Group and only the pilot AA DN as a member.

Mode 3: Do the same as mode 2 with a new group and assign the desired phones that you want to ring.