Nortel Networks RCC v2.1.047

[Spiff01]

Good day,
We have a BCM Release 3.6 Build 3.1a, running Call Pilot and a dedicated computer for reporting purposes.
System has been running great for about a year now.
problem we have experienced since installation is the Reporting for Call Center has not been accurate at times and is usually resolved by reestablishing the call center connection
What is happening now is that our realtime reporting is showing a number of incoming calls that is greater than our call report is showing. I know the realtime report is correct and the queried report is wrong.
Does anyone have any ideas on where to begin on this, or direct me to some reading material (the onboard BCM documentation doesnt really dive into any of this) taht can help me troubleshoot this weird issue?

Thanks

James

 

[MagnaRGP]

Upgrade to the latest versions of Voicemail and RCC. The older versions will become more and more inaccurate over time as there are errors in the base calculations.

I believe (though you may wish to verify with Nortel) that the raw data is accurate so upgrading the application should do the trick.

HTH.