Nortel MICS 7.0 - lines are put on hold when no one is there.... 2

[jchoponis]

I recently upgrade my nortel system to 7.0. There seems to be an issue that keeps some lines open & on hold even when no one is on the line any longer. The lines will have to be disconnected manually by the secretary.

I have heard that "full autohold" could cause this problem, but I have check each of my lines and see that full autohold is turned off.

Has anyone run into this problem before?

 

[lugerlover]

disconnect supervision????

 

[jchoponis]

What do you mean?

 

[PERRYPJ]

SET YOUR LINES FOR DISCONNECT SUPERVISION

OLD ROLMEN WORKING ON NORTELS

 

[RikRodgers]

I just had a similar issue with a doctors office-

They're using CICS AA/CCR to answer their lines, but during lunch, they started forwarding their lines to an ans. service.
Line 1 rings once, and off prem transfers, but the KSU's CCR picks up the call- the call is considered answered by the system- disconnect supervision doesn't apply. The line hangs, and eventually rings to the receptionist.

Easy fix- either have the cust press f*831/832 to disable AA/CCR, or set the sys to answer on the 2nd or 3rd ring, rather than the first.

 

[jchoponis]

I see - i found it under:
lines -> (line #) -> trunk/line data -> trunk mode

Default is unspr (unsupervised, i am guessing).

I changed them to super (supervised).

Thanks for your help!