Nortel Meridian VM and PBX - Voicemail system not getting CALLER-ID #

[olympus41]

I have a Meridian1 voicemail system that is not picking up the caller id digits when people leave voicemail. If someone leaves a voicemail on any of the mailboxes on our system we do NOT get the call-back digits announced. The voicemail system only says "# voicemail(s) from an external number". What CLS, option, etc. should I look to changing in order to correct this problem?

Below is the programming on our PBX that routes calls to voicemail:

DN 7859 (Voicemail Extension)
CPND
NAME MERIDIAN MAIL
XPLN 13
DISPLAY_FMT FIRST,LAST

TYPE MCDN
MCID 5900 TN 000 0 02 00
MCID 5902 TN 000 0 02 01
MCID 5946 TN 000 1 02 07
MCID 5906 TN 000 0 02 03
MCID 5908 TN 000 0 03 00
MCID 5910 TN 000 0 03 01
MCID 5912 TN 000 0 03 02
MCID 5914 TN 000 0 03 03
MCID 5916 TN 000 0 02 04
MCID 5918 TN 000 0 02 05
MCID 5920 TN 000 0 02 06
MCID 5922 TN 000 0 02 07
MCID 5924 TN 000 0 03 04
MCID 5926 TN 000 0 03 05
MCID 5928 TN 000 0 03 06
MCID 5930 TN 000 0 03 07
MCID 5932 TN 000 1 02 00
MCID 5934 TN 000 1 02 01
MCID 5936 TN 000 1 02 02
MCID 5938 TN 000 1 02 03
MCID 5948 TN 000 1 03 00
MCID 5950 TN 000 1 03 01
MCID 5952 TN 000 1 03 02
MCID 5954 TN 000 1 03 03
MCID 5940 TN 000 1 02 04
MCID 5942 TN 000 1 02 05
MCID 5944 TN 000 1 02 06
MCID 5904 TN 000 0 02 02

_____

Below is the printout of TN #:

DES VM01
TN 000 0 02 00
TYPE SL1
CDEN DD
CUST 0
KLS 1
FDN
TGAR 1
LDN NO
NCOS 7
SGRP 0
RNPG 0
SCI 0
SSU
XLST
CLS CTD FBD WTA LPR MTD FND HTD NDD
MWD AAD IMA XHD IRD NID OLD VCE
POD DSX VMA CMSD CCSD SWD LND CNDD
CFTD SFD PDN DDV CNID
ICDD CDMD MCTD CLBD AUTU
GPUD DPUD DNDD CFXD ARHD FITD CNTD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID
DDGA NAMA
USRD ULAD OCBD
HUNT
PLEV 02
SPID NONE
AST
IAPG 0
ITNA NO
DGRP
PRI 01
DNDR 0
KEY 00 ACD 7859 5900
AGN
01 SCN 5901 MARP
02 MSB
03 NRD
04
05
06 TRN
07 AO6
08
09 RLS

Thank you,

Olympus41.

 

[olympus41]

Please help. I have management barking down my back.. Thanks in advance.

 

[damookster]

Are your incoming trunks PRI'S ?

 

[olympus41]

Yes they are PRI's.

 

[hawks]

Look under VOICE SECURITY OPTIONS in the voice mail and make sure that you do not have
BLOCK DISPLAY of EXTERNAL CLID turned on.

 

[olympus41]

I do NOT see that option "BLOCK DISPLAY OF EXTERNAL CLID" within Voice Security Options, and I looked through all the other menus too. I have a Meridian 1 Voicemail system.

 

[hawks]

What RLS are you running? I'm at RLS 11 and if I turn that on it stops the Caller ID from being announced.

 

[olympus41]

Release 21 on my PBX. Does Meridian VM go by release # also?

 

[hawks]

Yes look in the Tools menu

 

[olympus41]

These are my choices from the Main Menu:


1 User Administration

2 General Administration

3 Voice Administration

4 Hardware Administration

5 System Status and Maintenance

6 Operational Measurements

7 Network Administration

8 Class of Service Administration

 

[senk1s]

that is the system main menu ..try the tools mainmenu

 

[olympus41]

I'm sorry, but I have went through all the menu's and have not been able to find the TOOLS menu. Could you walk me through the menus? Thank you.

 

[sandyml]

You may have an older version of Meridian Mail, which would explain why you are not getting CLID. At your login prompt, type tools. You will get a second screen, and there you type in your normal password.

 

[ArchibaldJCox]

Do you have to have NDD changed to ADD or TDD for the programming of the MerMail ports? Or doesn't that matter? Not sure, just a thought.

Arch

 

[SwitchWitch]

Hey Olympus...

Did this ever work?
If not, when your local provider added caller id to your
pri, did you request name, number or name & number?

Also, if CLBA (Activate Calling Party Number & Name) is in any of your classes you will have to change to CLBD.

If I can think of anything else, will update.

Good Luck