Nortel M8X24-DS lines 2,3,4 not ringing and going to general delivery?

[8x24Admin]

My apologies if this is a simple answer- I still haven't even seen all of the settings on this beast yet...

This is the equipment:
Meridian Northern Telecom M8X24-DS

Nortstar Flash Nortel NTAB2455 Flash 2 Ch. H/W

card installed: Nortel Flash NT5B7

Phone service is VOIP. 4 lines. All phones seem to be assigned into a pool (Line Pool Access: A:Y).
Line assignements are 002,003,005,006 (due to lightning power surge taking out some ports years back).
Says Line Data Prime Set is 21 (which is also an internal DN, which confuses me as some settings seem to indicate 21 as the pool?)

Suddenly a few days ago I was told by the ladies in the front office that it was acting flaky; they finally narrowed the "flakiness" down for me and said that when someone calls on line 2, 3 or 4 and line 1 is already in use, it goes directly to general delivery instead of ringing and they have no chance to answer it. Perhaps a setting changed? Is the system having a glitch? I haven't been able to find in the books yet as to what determines what happens to a second caller; what determines whether the call is sent directly to general delivery or it rings? I don't think it's the VOIP doing this; seems more like a setting? Maybe I accidentally changed something without realizing it? Only things I remember changing are enabling CFNA CFB for set 21 (to set up voicemail temporarily on that one- and eventually hope to move general delivery to that phone in the future *but* then disabled it after the problems started); I also disabled CFB & CFNA (were going to #39-Flash) on several internal phones that don't need to go to general delivery if the front office ladies are trying to call and don't get an answer) and enabled CFNA CFB on an extension that's never had voicemail that needs it now... Minor changes that I don't believe did it..? It has been recommended to disconnect the power to the phone system for around 20 seconds and then plug it back in but I doubt that (a glitch that will be fixed by a power reset) is the problem and I'm afraid due to the failing capacitors on these units that all settings will be erased and I will have an even bigger mess to clean up afterwards!

Advice please?

Night service is not active during this time (business hours)...

P.S. Don't have specific settings on me at the moment- I'm at home and all of my notes/books are at work.

 

[telcodog]

OK, you have a few things going here.

First, you do not have SIP trunks connected to your Norstar (It's not an IP enabled system). The telco mat be delivering the lines over IP but they need to go to a gateway/converter where they are converted to analog loop start trunks that you connect to the trunk ports on the Norstar.

Second, those trunks need to be assigned to something somewhere. The normal way would be to set them up to ring and appear on whatever sets you need them on. I see in your post that you messed with the CFB on some sets. I suggest you go back and visit them because all it takes is for one set to have the CFB set that has the line appearances on it and it will go to the busy destination which is usually voicemail. If that set doesn't have a voicemail box assigned to it, it will most likely go to the GD mailbox. Check the CFNA too but that is less of a problem.

I learned my lesson about CFB years ago and never forgot it.

 

[curlycord]

I agree, never Call Forward Busy a set that has lines assigned as Ringing.
The set does not care what type of call or where it's from....if it rings it does what it's told to do.


________________________________________

Add me to LinkedIN

**New Allworx Forum**

=----(((((((((()----=

http://www.curlycord.com

Toronto, CAN

 

[8x24Admin]

Where do I find the list of designated ringing sets? I have only seen the set for Night Service so far, which I don't think would apply to the evening/lunch time (evening/lunch services are all "manual" and only list set 21 as the ringing set...)

This has worked fine over many years here as it is so I don't understand why we would be needing a "gateway/converter" all of a sudden? The box that connects to the Internet that in turn is connected to the phone system is something I cannot find any info on with a Google search:
InnoMedia MTA-6328-Be1S

 

[curlycord]

There is no list

Go to programming for each set, if not sure how then suggest you call in a tech since your not sure....have you read the manual?


________________________________________

Add me to LinkedIN

**New Allworx Forum**

=----(((((((((()----=

http://www.curlycord.com

Toronto, CAN

 

[8x24Admin]

LOL Honestly no, I haven't *read the manual"- I skimmed over the areas I needed to. I have 6 manuals I think altogether...

I suppose I made the incorrect assumption that there would be a list somewhere similar to the one for Night Service that designates which sets ring for outside lines coming in and therefore only those would be the ones affected by CFB. So I need to disable CFB for each set then? Strange because there are some sets that have had CFB turned on for years (before me) and has never affected the ringing for outside lines coming in. Shows what I know I suppose...

 

[8x24Admin]

Okay, one last stupid question please. What designates a phone for ringing for outside lines?

 

[curlycord]

Well for the CFB uses they were either not on the phone at the time of a second call coming in or their phone is not programming to ring.

You only need the Installer Guide for this topic.
Reading the manual will answer your questions.

"What designates a phone for ringing for outside lines?"
You go under a set and assign a line as Appear Only, Appear & Ring or Ring Only (to the Intercom key).

Note that there is two ways to enter programing:
-Config (266344) - for techs/in depth programming - this will contain programming associated with lines
-Admin (23646) - for basic administration changes by the onsite admin

Both have a different password which you cannot discuss passwords here, they are in the manuals.








________________________________________

Add me to LinkedIN

**New Allworx Forum**

=----(((((((((()----=

http://www.curlycord.com

Toronto, CAN

 

[8x24Admin]

Thanks. I'll look into that. I have both passwords and have used them many times...

Sure wish you lived in our area curlycord! You're a pro at this!

The current problem I've been told (at the moment) is one lady in the front answered an incoming call and it was for the general manager of the company; she transferred it to her and she (the manager) said when she picked it up, no one was there (hung up?).
Another time a call was transferred to her (by the same lady in the front office) it rang one time and was gone.
I believe these were the things I was told... Strange things happening...

 

[8x24Admin]

On a related note, I remember seeing tests & diagnostics that can be ran in there. Is there anything to be feared from running the tests? Besides having nobody on the phones at the time I mean... (run on a weekend?)

 

[8x24Admin]

I'm not finding that info curlycord. "Modular DR5 Installer Guide", right? I even downloaded the PDF manual and did a search for "designates" and still cannot find it... This is making me want to pull my hair out!

 

[8x24Admin]

Never mind- I finally found it.
"Configuration"-"2. Line Access"-"Show Set" (#)-"Ringing"
Hadn't combed those settings thoroughly yet!
Thank you!

 

[8x24Admin]

Never mind. The general manager has the list of nearby technicians I found with a google search and told me today that I am finished with the phone system. Therefore I tip my hat to the geniuses here that have helped me lately and wish you the best. Logging off for most likely the final time...

P.S. I scanned our "Norstar Modular DR5 Programming Record" and cleaned it up the best I could (since the previous users never followed the directions and made copies first) and printed myself a new copy to try to log all settings. Thought I'd make that available here as well (if anyone would like it) since I haven't found it anywhere to download (perhaps I haven't looked in the right place?). I'll try to log in tomorrow again at work to see if anyone wants it. I had uploaded it to filedropper.com but I see that link no longer works so there's no use posting it here and I don't have it on my home computer anymore...

 

[curlycord]

Most sites have long upgraded their phone systems and they come with Programming Records on the CD or can be downloaded from sites.
You system was made in 1988 or so, thus why PDF's are hard to find since they came on hard copies back then.



________________________________________

Add me to LinkedIN

**New Allworx Forum**

=----(((((((((()----=

http://www.curlycord.com

Toronto, CAN