Nortel I 2050 Duplicate TN

[DRZEM]

thread798-1500814

In the above thread there was a discussion concerning Nortel IP softphones comming up with a duplicate TN number error. Is there a patch or something to address this? This issue has just started happening at my site. two phones so far. I am on 4.5 PBX software and the softphone client is I 2050 2.00.0239 2006 vintage. Should we be loading a newer softphone client? Any information is helpful. I would not think this is a PBX issue, I think that the client is not terminating properly when the PC is shut down??? Just my idea.

 

[Tman45]

HAHA! Just posted the tip for this one! Hope it works for you if you haven't tried it yet. Seems to be the 'workaround' until Nortel patches it! Rebuild on NEW SUPERLOOP <see below>.

Interesting tip on this one. Try to rebuild the softphone to a new Superloop (one with no other IP phones). We outed and rebuilt on a new Superloop (from 252 to 248) and it has been working like a champ!!! Who would have thought! Usually moving the TN card or port is enough! I should have tried new SuperLoop before engaging our vendor Our softphone has been working properly for days now (when before it would always dup register by the next day). Unfortunately, there is no explanation why there is this issue. I would say time for a patch!!!
Very interesting, MondoMan3 that the softphone is still having issues on 5.5 with 3.2v softphone!