Nortel contact and quality monitoring solution 1

[triad1]

Can someone provide me with feed back on the CRQM product from Nortel. (Contact and quality monitoring solution).

 

[gwebster]

http://www.nortel.com/qualitymonitoring

or

http://www.nortel.com/contactrecording

for those not familiar with the offering. Product Brief is

http://www.nortel.com/solutions/ccvp/collateral/nn113500.pdf

 

[spanton]

I have it working on my site. Once it is installed and working it is a wonderful product. However Poor documentation on the product and Poor method for patching the product.

 

[Jaccodo]

Keep with the IP recording, that's simple to implement and easy to use. But if you have several TDM recorders in the network it's more difficult to implement and to maintain.