Nortel CICS 6.1 Software MOH

[Wirehoud]

MOH and background music not working both are programmed to yes. Changed Ampenol cable.
Is this CICS, Trunk card or software problem?

 

[cook1082]

Is it connected to the violet green pair on the trunk block.
Use a test set to see if your getting audio too to see i the device is putting out audio. It is out of the earphone jack?

 

[Wirehoud]

Yes my music source has output on violet green pair on the trunk block.
Thank you for your suggestion.

 

[phoneguy427]

Try reversing the polarity of the music wires, I had this happen to me once, switched plus and minus around and it started working.

 

[curlycord]

Try your toner on the pair, it is the first thing to normally try and/or a test set on the music leads.

If all checks out ok then the CICS mobo is the fault.


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[Wirehoud]

Thank you for your suggestion.