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Nortel CICS 6.0 Caller Id issue

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digi9366

IS-IT--Management
Jun 23, 2013
2
US
I have a CICS 6.0 4 lines in hunt, caller id works on all sets and lines, but caller id won't show on line 2 while on line 1 and so on, it will show the id of the call you are on at that time and will show if you place line 1 on hold as line 2 rings this is the case for all the lines. Have changed out the CI module with the same result. Will 7.1 fix this issue I have been told with mixed results.
 
Yes.

Caller ID was enhanced in release 6.1. In this release, while on an active call, the display shows the name or the number of the ringing call. In earlier releases, the display simply showed "Line 2 calling".
 
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