don't know of a site you can find shortcuts, this is the best i've found for getting a good start, any question gets a response, usually more then you think you need..
ld 10 new out chg analog phone
ld 11 new out chg digital phone
ld 32 stat any phone or tn
ld 95 new out chg names
ld 14 trunks
ld 16 rdb
ld 15 customer data block
ld 60 stat t1 or pri
ld 96 stat dch
ld 23 acd groups
ld 43
edd
backups up your switch to ONE of the two floppies, and to the hd's, that is automatic unless soemone bypasses it, ld 22 prt ovly, shows you the time and loads that the midnight routine runs, another good load is 81, lst of cnt sets or sets with any known des or feature, a carrige return at a unknown prompt takes the default, which ususlly works. a ? at the req prompt is lower loads gives you most options, you can build or stat any set from ld 20, but that takes you to the right load, so you'll need to know which load your really in to look up a prompt, it will take a couple of weeks to learn this switch so have fun
Maybe Meridian Mail. OTM (Optivity Telephony Manager) is a client and web based application for managing sets and other items. However, all it does is allow you to interact with its own database, and then it logs into the PBX and runs a script that enters in the proper commands.
The Nortel is all based on mnemonic prompts and responses. Takes a little bit getting used to, but has the advantage of redundant tasks being simplified with scripts.
I like the Nortel, but that's because I have worked on that the last 7 - 8 years, but I have always like the AVAYA interface, because it's plain english. You don't have to guess at anything and it gives you the choices of what will populate any field.
But ultimately they are both PBX's and can provide the same bells and whistles.
always thought that nortel put the t back in tech, AVAYA is a good switch, but all of us tend to like the switch we know best, the rolm 9751 9005 was the best switch ever, but mitel makes a great switch, i'm a nortel tech.
Nortel, back when they were Northern Telecom used to have a couple little "pocket guides" that had common tasks and error messages. they weren't complete, but were handy to carry around. I have a couple old ones from the 80's, not sure why I hang on to them, must be an old person thing, but I looked in them recently and much of the information is still pertinent today, although a lot has gone by the wayside. Anyhow, in the front of the "pocket guides" it had a list of common tasks and what loads to go to, similar to what johnpoole listed above. Not sure if Nortel still has something similar, or a pocket pc version. Might want to check the Nortel site.
As you have both Avaya and Nortel skills, have you managed to IP trunk the two switches. I am unable to get the two to talk to each other. The trunks are up on both ends but calls are not going through. I am convinced the listening ports are not set up prtoperly but the Nortel engineer does not know what the setting is. Its an Option81c. Any help would be appreciated.
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