Hello guys,
I have a CC7 (CCMS and CCMA are separate servers) that has been running for a couple of years fairly clean, and it has the latest patches. The CCMA server stopped working this weekend and we found that the C drive was filled up. The culprit was a log file found at "C:\WINDOWS|system32\LogFiles\W3SVC33". This file looks to be used/accessed/coming from the CCMA IISservice. This log show the logout event of each ACD Agent, not their ID, but the IP address of their phone. Log entries go back over 2 years. Once the log was emptied and the CCMA server restarted, everything started working again.
Does anyone know of a way to have this log have a maximum size and then start writing over itself, or to delete automatically after a period of time? I certainly don't want to disable the CCMA IISservice. I also don't want to be required to remember to manually deal with this file before it becomes a problem again.
_______________________________________________________________
If you did not take enough time to get it right the first time...
What makes you think that you have time to fix it?
I have a CC7 (CCMS and CCMA are separate servers) that has been running for a couple of years fairly clean, and it has the latest patches. The CCMA server stopped working this weekend and we found that the C drive was filled up. The culprit was a log file found at "C:\WINDOWS|system32\LogFiles\W3SVC33". This file looks to be used/accessed/coming from the CCMA IISservice. This log show the logout event of each ACD Agent, not their ID, but the IP address of their phone. Log entries go back over 2 years. Once the log was emptied and the CCMA server restarted, everything started working again.
Does anyone know of a way to have this log have a maximum size and then start writing over itself, or to delete automatically after a period of time? I certainly don't want to disable the CCMA IISservice. I also don't want to be required to remember to manually deal with this file before it becomes a problem again.
_______________________________________________________________
If you did not take enough time to get it right the first time...
What makes you think that you have time to fix it?
