Nortel CC problem

[farazat]

Hi All.customer have CC6 suits and PABX rls 4.5 and we are willing to install new NCR and QM of rls 7.0.
licenses was generated on MAC address on NCR server NIC card. but NCR does not accept this license and give error .
also CTI link between NCR and CCMS is down (we have activated 5 days trial license option), any solution for that.

Thanks

 

[NortelGuy1979]

What version of NCR and QM?

Matthew - Technical Support Engineer

http://www.linkedin.com/in/matty79

 

[hungnnb]

I met this recently. You need to update the latest patches for NCR 7.0 before putting in the license key.