Nortel / CAPI ConvertBufferFromServer errors (355)

[longbeachmiles]

As I'm watching the CLS I'm noticing that on our Nortel driver window I'm having sporatic Nortel / CAPI ConvertBufferFromServer errors (355).

Here's a little background on our systems from what I understand:

We're using a combination of loggers. we have 2 digital matrix loggers and 1 QA logger. We're pulling the QA logger because after 8 months of not being able to find calls / unable to search by agent name / they've decided that the combination isn't compatable. On the CLS we have a symposium driver, melita dialer driver, and a nortel driver.

If anyone has any idea about clearing these erorrs or if they are a product of poor configuration pleast let me know.

Thanks!
-Miles

 

[nicetechie]

hi,

its sounds like the strm.dll is not intrepreting the data sent from the switch. run spy utility and see what output you are getting before you hit the driver on the cls.