Nortel CallPilot- Converting .wav to .vbk issue

[JBinSanD]

I have a CP100 rls.3.1.

I am attempting to take a .wav file, using the CallPilot Player, to convert to the Nortel .vbk file. The conversion seems to go thru w/o a hitch, but when I attempt to upload the file, using the CP admin web interface, I get "invalid voice file format" error.

I do have to mention that this is being attempted on a P.C. running VISTA. Nortel Doc's state compatibility.

Not sure why it’s not recognizing it’s own proprietary voice file format.

I have done this many times before, but on XP P.C.'s.

Help, Please!

 

[senk1s]

you may have to try with a compatible CP Player (the one that came with the CP Release)

 

[JBinSanD]

Senk1s,

Yeah, this was loaded from the CD that came with the CP100 Rls.3.1

I ran the install Desktop Messaging installer and despite my being an admin on the machine, it got two steps into the install and then said that I needed to be an admin to continue. I also tried Vista’s “Run as admin” option on the .exe file, but got the same result.

So, I found a stand alone installer for the player on the same CD, and ran it, and it installed just fine. I then recorded a greeting with it and saved the file as a vbk as per the instructions. However, when I tried uploading into the system (company greeting 1) using the CallPilot admin web interface, it says it’s tells me that the import is in progress, and then it gives an “invalid voice file format” error.

Stumped on this one...anyone have an idea?

 

[SupportDude]

Here's a few notes I found in the docs that I found interesting. Could be what's causing your problems.

You can use CallPilot Player to record greetings, prompts, or names as.vbk files. You can also
convert a recorded greeting, prompt, or name that is a .wav file to a .vbk file.
• CallPilot 100/150 allows you to import a maximum of 10 minutes of greetings, prompts, or
names. The size of the .vbk file cannot exceed 470 KB.
• CallPilot Player 1.07.11.30 supports .wav to .vbk conversion and the recording of a .vbk file,
only if the client is or has been previously connected to the CallPilot 100/150 to perform
Desktop Messaging. This client will not function to convert .wav files or record .vbk files if
only the CallPilot Player is installed.
• CallPilot Player 2.01.27.14, in the client installation script, has an option to specify which
server (BCM or CallPilot) the Desktop Client uses. When the Desktop Client connects to the
server, it should detect the type of server and configure itself to create the correct format of
audio files that the server expects. In CallPilot Player 2.01.27.14 the installation script
specifies BCM. The Desktop Client ignores what is specified in the installation script after it
connects to the server. When the Desktop Client creates only vbk files, and has not been
previously connected to a CallPilot 100/150, the desktop client creates the type of vbk files
that BCM expects. However; after the Desktop Client connects to a CallPilot 100/150, it
re-configures itself to create vbk files that CallPilot 100/150 expects and works correctly.
• CallPilot Player 2.5 should perform .wav to .vbk conversion and record a .vbk file either as a
stand-alone installation of CallPilot Player, or as a mail client that has been connected to the
CallPilot 100/150.

-SD-

http://www.mysupportguy.net

 

[JBinSanD]

Thanks Guy,

I read this also.
They are not using Unified Messaging, so I had the client load the CallPilot Player rls. 2.5. That sound right?

 

[ptstechnician]

JBinSanD - I had the same issue and I searched for this issue here, and found the answer. This was a month ago and the only thing I can remember is, you have to use a certain version of the player.

 

[JBinSanD]

PTS-

Thanks. I may have missed it. I'll try again

 

[JBinSanD]

I searched the forum again, and the only real solution I see is using Roxio player. Unfortunately, I don't have this player.

I recorded one file using Adobe Audition and one using the CallPilot player.
Both were recorded and saved at the audio specs their help file said to use: 8bit 16kHz mono.
I then used the CallPilot Player to convert the wav to vbk just as it specifies in the instructions. However, when I try to upload either vbk file, the result is the same as before.

I received verification, that this is Nortel known issue, and there is no official resolution as of yet.

Has anyone else heard about this? Any proven workarounds?

 

[SupportDude]

It sounds like you're doing everything right.

I checked the rls notes for the current version of CP (31.10.31.22) no mention of it as a known issue. But, I don't think Nortel publishes a lot of known issues.

-SD-

http://www.mysupportguy.net

 

[fugeelama]

I've been banging my head on my desk for the last week trying to figure this out. I've tried recording audio through the Call Pilot Player only and saving as .VBK and it still gives me the "invalid voice file format" error. I know for a fact that it's the right audio format because I've tried it from several different machines.

I called a few vendors and most of them said the only easy workaround is to get a little recording box that connects your PC to the headset of a telephone; you can then basically play audio on your PC and have it output directly to a phone. That's a great solution but I spent time/money getting Call Pilots hooked up to a LAN so I didn't have to physically be on-site to do something like setup a tree or upload a greeting.

Sorry to rant but it's been a very long, frustrating few days. Anyone got any suggestions? I'm using Player version 2.50.06.30 and have Call Pilots running who-know-what version (most are a year old).

 

[fugeelama]

Just found out I'm running 31.10.14.22 on at least 2 of the Call Pilots in question. Anyone know what version of Call Pilot player works with that version of the CP? Or if there's a patch/upgrade to get everything working happily together?