Nortel Call Pilot 4.0 - End User Message Count Information

[ElmerZuehls]

Has anyone come up with an easy that end users can tell how many voicemail messages they have in their queue if they have more than 20 calls? I am not sure if this problem is due to our specific configuration or if it is an issue accross the board.

Our voice mail was switched to Nortel Call Pilot recently and the end users lost the ability to tell how many voicemail messages that they have when they have more than 20 messages. This is important for areas with high call volume where reps retreive messages and return the customer calls.

Additionally is there any way to custom configure the voice mail delivery on specific mail boxes (ex. turn off or on the phone number play back and etc) to speed up message retreival?

 

[guycable2]

Press the number 2 while listening to the message and you can skip the header. Not sure about the 20 message limit.

 

[pronei]

Desktop Msging, but that is additional licensing costs.