I have a call center on a MICS and call pilot 100. The callers are pickup by the Auto Aut the by a ccr tree. The tree is directed to a skill set in this case skill set1 the directed to the agents. The problem is when all agents are busy the caller just hers a ring instead of the misc on hold does any one have any ideas?
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nortel call center
- Thread starter jeremylh
- Start date
tellyteck1
Technical User
Pardon my ignorance (I have alot of that) but what is a MIC? The skillset is not directed to the agents. The agents are applied to the skillset. You need a script to say basically that if all agents are busy in whatever skill set go some where (whether it be to a voicemail, other skillset, or out dialed). I assume you are talking about the symposium.AJK
Have you tried the Music On Hold with a none call center phone or setup a test script with just the MOH?
MICS is Meridian Communication Server?
Cheers,
Killian,
NextiraOne Ireland
MICS is Meridian Communication Server?
Cheers,
Killian,
NextiraOne Ireland
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