Nortel BCM400 Company greetings

[JimPubes]

Hi
We are trying to play a greeting to all callers into our BCM.
Unfortunately the Contact Centre greetings is not suitable as not all our calls come into skillsets.
I have looked at using auto-attendant but then it seems to grab the call and play the greeting and then takes the caller into a menu where they have to input the extension or whatever. We just want the caller to hear the greeting then go to their target user's phone transparently (i.e. without any menu or need to know the extension).
This would seem to be simple but is it actually possible on a BCM400?
Thanks for your help.

JimP

 

[ironhorse17]

You have to have interaction with the caller, the AA or VM is nothing more than a mechanise person that needs your input to direct your call or goes to a fail safe mailbox, that was include when rotary dial was still in use.

 

[JimPubes]

Thanks ironhorse.
That was more or less the conclusion that I was reaching.
Just seems odd that there is no way to play a general greeting on all inbound lines without the call being intercepted by the AA. I would have thought such a function would be in demand.
JimP

 

[BombOne]

make a ccr tree, set it up as Home Transfer Node, make a greeting, asign it and new ccr tree to a new greeting table. have what ever line you are trying to make this greeting play for be answered by new greeting table.