Nortel BCM200

[TroyBCM]

We just bought a business that has a BCM200 running 3.5 and we are not able to connect to web config or wizards.

When we try to login to the web config we get "failed to connect to bcm server"

When we try to login to the wizards we get "BCM is not ready. Please try again later."

I can ssh into the system and when I go to system status monitor it says "Telephony Status Restarting VoIP SIP Gateway and its dependencies"

If I tried to go to System Configuration, Configuration Wizard, or diagnostics, it just loops me right back to the main menu.

The issue is the people at the building where the phone system is located are working fine on their phones. The other building that has IP phones are getting the message "No Ports Left"

We did just move these phones from their original subnet to a new subnet, so the phones have recently gotten new IP addresses from DHCP, I am not sure if this makes a difference.

Any help would be appreciated on the next steps I can try.

Thanks,
Troy

 

[QueBall780]

The BCM200/400 are peculiar.

When the hard drive fails the old fashioned digital phones keep working and core Norstar telephony features keep working. But voicemail, auto attendant, and IP phones will all be dead when the drive is gone. Basically it acts like an old Norstar ICS system with no startalk installed so you loose all the enhanced features.

Open the front panel, plug in a VGA monitor to the hidden VGA port and watch it boot.

You may be able to fix it, you may also want to check out pricing on refurb systems to swap in. They may even give you a few bucks to send the old one in on a trade.

 

[cook1082]

No ports left mean you need licenses/IP clients.