Nortel BCM Lost Power Lost key codes

[jd381960]

Have a BCM 50 that lost power. Time and data are ok . all phones are down. when picking up the handset on a 7316e
phone , the display reads Keycode reqd ?
I thinking the BCM lost key codes ? just not sure why time and date did not default .
If key codes are required . will the customer have to purchase new key codes from Nortel Avaya ?

 

[ucxguy]

The system time and date is set based on the real time clock (a device on the mainboard) and adjusted (if necessary) using NTP. The keycodes are read from a file on the hard disk. On newer systems (Rls 5 and up I believe), a copy of the keycode file is stored on a flash device on the mainboard and used if the disk file does not exist or is invalid.

It looks like you have a BCM50 Rls 3 or earlier and the keycode file cannot be read from the hard drive. Applying the original keycode file using Element Manager should clear this keycode issue. The customer won't have to purchase new keycodes - if you don't have the original keycode file, the latest version can be retrieved from KRS.

Now the scary part - the disk read failure is most likely a warning sign that the hard drive is starting to fail. Applying the keycode file (as suggested above) could help with the immediate problem (no keycodes), but a much bigger problem (a total hard drive failure) is probably waiting to happen in the near future. My recommendation would therefore be:
1. Try to regain functionality of the system by applying the keycode file via EM
2. Get a replacement hard drive (or SSD) as soon as possible

 

[norstarboy125]

I've actually had this same issue happen to me a few times where I thought I lost the keycodes cause when I lifted the handset it too said keycodes required. I ended up rebooting the system and everything came back up like nothing happened. I only got lucky with that a couple times though, in most cases you have to regenerate the keycode file. Good luck..

Jeremy J. Carter
Charm City Communications
Avaya/Nortel
Sales. Service. Installation

http://www.charmcitycommunications.com

 

[cook1082]

You also could try to do a restore and hope that somebody backed it up to it self the BCM.

 

[Firebird Scrambler]

I'd try a backup first and see if the keycode file known as the licensefile.txt can be viewed OK. The same file can be extracted from any previous backups if any exist. Failing that and the above methods have failed, you may need to pass on the site ID details to anyone who has KRS access and get then to generate a try N buy keycode because that is still free at the moment.

If you do take the cover off the BCM 50, check the make of the hard disk as the 40 Gig Maxtor ones are very troublesome and will fail!.

All the best

Firebird Scrambler
Meridian 1 / Succession and BCM / Norstar Programmer in the UK

http://www.linkedin.com/in/davidbromley

If it's working, then leave it alone!.