Hello All. We have a PRI T1 that all of our DID calls travel over (in and out).We have caller ID function if I were to get a call at my desk. However, we do not have caller ID function if I am on a call and a second call comes in on the roll-over line. My vendor says this is "normal" and BCM does not allow caller ID on the rollover. Is this true??
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NOrtel BCM and Caller ID
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We have the exact same problem and were given the same answer, real pain. This is also an issue when using Answer DNs.
You can do a Feature 811 when the 2nd call rings and get the CLID info. We programed a hotkey on all our phone with this. (Stop Sign on the IP phones and Top righ on the desk phones.
You can do a Feature 811 when the 2nd call rings and get the CLID info. We programed a hotkey on all our phone with this. (Stop Sign on the IP phones and Top righ on the desk phones.
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