Hello,
Let me just start by saying I am not a Nortel or telephony expert by any means, I find some of the stuff to be in an entirely different language. I specialize in Domain Administration and Network Security.
As the IT Director for a Small Business, I inherited a Nortel BCM 400 system. There are 3 Nortel IP telephones and 8 or 9 T7316E units on site. Currently we only have one location. There are 9 voice numbers in a hunt group all pointing to our main phone number XXX-XXX-7200.
I have been asked to revamp the way our Nortel handles incoming calls. The owner of the business would like to have 2 phone numbers that are provided (one for clients, and one for employees). For instance XXX-XXX-7100 for clients having its own CCR Tree, and XXX-XXX-7200 for employees with its own CCR Tree. Both numbers serviced from the same Nortel BCM.
I feel comfortable enough designing the CCR trees within CallPilot Manager; however I am not sure about how to split numbers from the Hunt Group, what I need to service each number, or how to determine which number was called, etc.. for call handling.
Some more information for you - I am a fairly technical guy and can understand most instructions pretty well. I can access the Unified Manager, however the ee_admin password was changed by the last guy here and I don't know what it is. I do have a valid CallPilot Manager password however.
Let me just start by saying I am not a Nortel or telephony expert by any means, I find some of the stuff to be in an entirely different language. I specialize in Domain Administration and Network Security.
As the IT Director for a Small Business, I inherited a Nortel BCM 400 system. There are 3 Nortel IP telephones and 8 or 9 T7316E units on site. Currently we only have one location. There are 9 voice numbers in a hunt group all pointing to our main phone number XXX-XXX-7200.
I have been asked to revamp the way our Nortel handles incoming calls. The owner of the business would like to have 2 phone numbers that are provided (one for clients, and one for employees). For instance XXX-XXX-7100 for clients having its own CCR Tree, and XXX-XXX-7200 for employees with its own CCR Tree. Both numbers serviced from the same Nortel BCM.
I feel comfortable enough designing the CCR trees within CallPilot Manager; however I am not sure about how to split numbers from the Hunt Group, what I need to service each number, or how to determine which number was called, etc.. for call handling.
Some more information for you - I am a fairly technical guy and can understand most instructions pretty well. I can access the Unified Manager, however the ee_admin password was changed by the last guy here and I don't know what it is. I do have a valid CallPilot Manager password however.
