NOrtel BCM 400 and Globitel Speechlog 6.5

[202586]

Dear members,
We had a BCM 400 installation for IVR which transferred the call from the IVR to an extension number(2222)(ip phone), we also had a globitel speechlog 6.5 to record all the calls coming on the extension.
Recently we added contact centre feature, one skillset and the ivr transfeered the calls to the SKILLSET CDN (2001) and the agent logged in from the ipphone (2222) to answer the calls.

After this change the globitel speechlog in not recording the calls anymore, i would like to know what configuration i should change to record the calls again.
Please help!!

 

[GlobitelSupport]

Dear Sir,

For assistance on this matter, you need to contact support@globitel.com, and they will provide you with all the needed help if your system is under support, and sometimes event if not

Good luck!