Nortel/ Avaya M3905 always gives busy signal

[1911]

I try to call the 3905 from another set and I always get a busy signal. I just programmed this and I did not put Virtual there. Why is it there? See below.

TYPE: 3905

TN 004 0 04 00

DATE

PAGE

DES


DES LAB
TN 004 0 04 00 VIRTUAL
TYPE 3905
CDEN 8D
CTYP XDLC
CUST 1
KBA 1
ERL 0
FDN
TGAR 1
LDN NO
NCOS 0
SGRP 0
RNPG 0
SCI 0
SSU
XLST
SFLT NO
CAC_MFC 0
CLS CTD FBD WTA LPR MTD FND HTD TDD CRPD STSD
MWD LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD SLKD CCSD SWD LND CNDD
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDD CFXD ARHD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD
UDI RCC HBTD AHD IPND DDGA NAMA MIND PRSD NRWD NRCD NROD
DRDD EXR0
USMD USRD ULAD CCBD RTDD RBDD RBHD PGND FLXD FTTC DNDY DNO3 MCBN
FDSD NOVD CDMR MCDD T87D PKCH
CPND_LANG ENG
HUNT
PLEV 02
DANI NO
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY 00 SCR 3900 0 MARP
CPND
CPND_LANG ROMAN
NAME Doe John
XPLN 24
DISPLAY_FMT LAST,FIRST
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
16
17 TRN
18 AO6
19 CFW 16
20 RGA
21 PRK
22 RNP
23
24 PRS
25 CHG
26 CPN
27 CLT
28 RLT
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
DATE 22 FEB 2016

 

[bhassell2000]

Customer 1? Is the phone you are calling from on Cust 1?

Thanks,

Buddy

Linked in Profile

http://www.linkedin.com/in/buddyhassell

 

[1911]

Yes

 

[1911]

I get dial tone on the 3905 set and I can call out to various inhouse extensions, I just can't receive a call.

 

[yyrkroon]

Are you calling from another phone on customer 1? ...by default you can't call across customers without turning on a bunch of other flags first

 

[1911]

OK, my mistake, but it's all the same. All the phones are programmed on customer 0, I had tried customer 1 to see what would happen. I have the 3905 programmed the same as the above configuration, but on customer 0 and all my other sets are on customer 0. I can call from the 3905 to the other phones no problem. The other phones work bidirectionally, but if any of the other phones attempt a call to the 3905, I always get a busy.

 

[yyrkroon]

M3905 are design for call center, that being said, they don't function properly when built as non-acd unless the handset/headset is plugged into the headset port on the back of the phone.

Another thing to check is make sure the MSB function isn't activated, even though you didn't add a MSB key, it's inherent in these sets. You can verify by tracing the set to see if MSB is activated or not - it will be on key 8 9 or 10.

 

[1911]

Yes, I understand the ACD/ SCR configuration and I do have a MSB configured The Handset is in the correct port. Thanks, I'll keep looking.

 

[sstarkov]

M3905 sets works well as non-ACD.

 

[Wanebo]

Did you do a TRAC on the TN in LD80? If that's not showing a forward activated the next step would be to start an enhanced trace and try dialing the set.