Nortel Auto Attendant Help

[DerekKeith]

I was wondering if someone could help me please or if I posted this in the wrong section, please let me know.

I am working on a Auto Attendant using Feature 983. I enter 102000 because we use 3 digit extensions. I am able to record the greeting and play the greeting. The greeting is set to play for all times and each option that I am checking shows the correct greeting.

However, when I call the main number, the correct greeting comes on after X number of rings but the old message will play directly after the new greeting twice. Can someone help me with this please and give me any options that it may be? I am not a familiar with this phone system as I am with others.

Thanks,
Derek

 

[Firebird Scrambler]

Hello Derek

You need to be on the BCM or Norstar forums. Here is the BCM link.

Have you checked out the Line Administration or CCR Tree in Call Pilot?.

http://www.tek-tips.com/threadminder.cfm?pid=1361

All the best

Firebird Scrambler
Meridian 1 / Succession and BCM / Norstar Programmer in the UK

http://www.linkedin.com/in/davidbromley

If it's working, then leave it alone!.

 

[DerekKeith]

I have and it seems to be look as it should. I will post this there also. Thanks for the help.