Nortel Analog phone not receiving transferred calls 1

[gbiddlecombe]

I have a school that has one classroom displaying this problem;
When a call comes through the AA the caller selects the extension 3149 (room 49) the call is redirected to the main phone in the office, ext 2103. If the caller is then transferred from 2103 to 3149, it again rings at 2103.

The user at 2103 has discovered that she can transfer the caller to another extension, say 2104, then busy her lines, and can then transfer from 2104 to 3149.

When I checked the phone at 3149 there is a broken dial tone.

Thanks,
George

System: Nortel NTAK11BD

 

[gbiddlecombe]

Additional information; I found through the forum search that the phone may be forwarded. I had the user pick up the handset and press "flash" # 4, but it did not fix the problem.

 

[KCFLHRC]

The broken dial tone is a message waiting indication. Tell them to do just #4, without the flash

 

[KCFLHRC]

Actually call forward cancel is spre code + 74, #4 may be a flexible feature code you don't have defined in your system.

 

[KCFLHRC]

So if your SPRE code is 1 they would dial 174. You can find out the SPRE code by printing FTR data in ld 21.

 

[gbiddlecombe]

KCFLHRC, I have a great deal of experience with Avaya and IP Office, but have not been versed in Nortel. With the aquisition however it was just a matter of time before we faced one.

With that said, I found an analog phone user guide that gave me the LINK,*,4 Call Forward Cancel instruction. It's from 2004 and so could be out of date.

 

[KCFLHRC]

I don't think the feature codes have changed over the years. I just looked in 2 different release feature guides and they both say this

To cancel Call Forward All Calls:
Lift the handset and dial SPRE 74 or lift the handset and dial #1 (2500 telephone) or lift the
handset and dial the Call Forward Deny FFC

 

[gbiddlecombe]

Please forgive my lack of knowledge with the acronyms in Nortel, but this is an analog phone on a Nortel NTAK11BD phone system. Based on a previous response, I would need to find the SPRE code, but it could have been set as "1", then I would just lift the handset and dial 174 to cancel the call forward.

I want to learn how to connect and administer the system. I have gotten spoiled with our IP Office switches.

 

[KCFLHRC]

The NTAK11BD is just the cabinet model #. That cabinet has been around for years and will work with several different releases of Nortel Software. All the programming in a Nortel PBX is done via command line, kinda like DOS commands. There is a GUI interface called Telephony Manager. Don't know anything about IP office so I cant offer a comparison. If you are going to maintain this thing you really need some formal training.

 

[gbiddlecombe]

I agree fully. Since this is our first system, we have not had time to ramp up like I would have liked.

The IP Office is a GUI interface with a program called Manager. Looks like I will have to find telephony Manager and tinker for the time being. Anywhere this can be downloaded?

Thank you for all the info.

 

[KCFLHRC]

TM is a purchased and licensed option. It resides on a separate server with separate software and a dongle. The command line stuff is something you aren't going to learn over night. You will think it is the most cumbersome thing you ever saw. However, those of us that have worked on Nortel for years know the command line forward and backwards. Basically here is what you will do to find out what the SPRE Code is.
1. login to the swithch with the user name and password
2. then you would type in LD 21 and press return. That will get you into LD 21.
3. At the REQ prompt you would put in PRT for Print, then type in FTR for feature data and then it will ask you for the customer # which is almost always 0.

This probably makes no sense at all but it is what it is.

 

[gbiddlecombe]

Looks similar to the old dos interface. Memorizing command lines was only required of the intuity system techs.

The best thing about Avaya is the Manager software just resides on your laptop and you use it to connect to however many systems you need to, or it can be installed on a users PC on site and accessed with logmein, teamviewer, or even join.me for remote administration if we don't have our own voice mail server on site.

Thanks again.

 

[KCFLHRC]

No one ever accused Nortel of being cutting edge. But they make an awesome PBX, or should I say they use to. Recent Acquisition by Avaya has been very painful for them and all of us. They are trying to merge the 2 products and it just isn't working out very well for them.

 

[Dphone]

Print and post the TN

 

[rumelihavasi]

This Looks like a class of service problem.
If the user has SRE in class off service it cannot receive externall calls.

Check the class of service settings

Regards