Nortel ACD phone "Logged Out" Message

[nih4319]

Having an issue with Nortel ACD phones- IP2004 and 3904 Digital phone types. Make Set Busy key if pressed once displays "Set Busy Activated" message, but does not display a "logged out" message if the key is pressed twice.

Nortel CS1000E PBX integrated with Avaya Aura Contact Center 6.1.

Any information provided will be helpful.

 

[Tman45]

Did you try out and rebuild already (or de-acquire/acquire)? Not sure what would cause that ... or replace the phone?

Sorry you didn't state what you have tried so far. Start with the simple stuff.

If its ALL your phones I would say reboot CCMA/CCMS espeically if you haven't in the last quarter.