Nortel 1120 error "server unreachable" + factory reset

[Nortel1000]

thread798-1646531

A: Unboxed the new phone and connected to LAN via POE switch. Phone booted, showed firmware version ...C60, started DHCP, but "DHCP server unreachable". These phones usually connect, update firmware and proceed to the endpoint where I enter the assigned TN. Upon failure, phone automatically tries DHCP again but never connects.

B: Booted the phone and pressed the 4 softkeys after seeing the small NORTEL logo. Entered the password. All of the choices were grayed out. I've tried Manual and Auto to no gain. DHCP is selected, IPs of DNS servers, IP of S1 and S2 (same for each).

C: While it was hung at "Starting DHCP" I followed the procedure to reset to factory specs but that made no difference. I also tried that from power-up. Odd thing is that when I've reset to factory specs on some phones it won't connect, but the next day it would and every day thereafter.

Any help is greatly appreciated! Isn't there a step-by-step guide to doing this? The nortel 1120 manual is written as if I know what all of the settings mean. I hate that! There's nothing on YouTube, either.


Thanks!

 

[bignose21]

set it partial DHCP turn off the voice VLAN put in the S1 see if it upgrades then swap it back to full DHCP.

To change settings, press auto, un tick the S1, S1 port, and voice VLAN. Press config then they will not be greyed out.

 

[allenmac]

Depending on your network config, and the version of firmware on the phone out-of-the-box, you may need to manually set the voice V-LAN.

Try bignose21's suggestion first, and if the phone can't connect, then try setting the voice VLAN manually and try again with the partial DHCP.