Norstar

[dsore]

I just blew a hard drive. I replaced it with a clone. All came up fine. I started a restore. Restore compleated and now could not log in under admin. Tried all 6 combinations. Then tried to reset system password with feature 985.....9.... and 7373....... still cant log in.

What to do next?
Thanks in advance!
DCS

 

[allworxguy]

You'll have to give a little more detail; re system and version.

Marv ccna

http://www.telemarv.ca

 

[curlycord]

-Did you restore an older version that was maybe 2 digit DN's and you changed to 3 since?
i.e old login was 12XXXX and lately was 102XXX? or you were at 3 digits and went to 4.

I am curious as to Allworx questions too.

You need to post not only what system but what version software as well.
Norstar is a make from Nortel and has various models for both KSU and Voicemail

Voice Mails are:
Startalk (built in software)
Startalk Mini (built in software, non-upgradable)
Startalk Flash (PCMCIA software)
NAM - Norstar Applications Module (built in software)
Call Pilot 100 or 150 (PCMCIA software)

Post NT # if unsure




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curlycord

http://www.curlycord.com

Toronto Canada

http://www.telcopc.ca

 

[dsore]

Sorry I do not know a whole lot about what I am doing. I have a NAM with I believe with rev 4? How can I confirm this. Seems to match the version 3 manual I have.

My guess is the floppy was bad. I think the backup was for the same revision of software.

Yes I tried what I found in the manual for the digits and DN things...Maybe 6 different codes?

Thanks!

 

[allworxguy]

Hint: I'll bet it's all defaulted. Follow the new installation instruction in the manual to find the initial startup password. 102xxx is not valid until the system in initialized.

Marv ccna

http://www.telemarv.ca

 

[curlycord]

Once you get login figured out then you press 9 for version.

Marv might be right....does F983 ask for LOG or PASSWORD?



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curlycord

http://www.curlycord.com

Toronto Canada

http://www.telcopc.ca

 

[cook1082]

Not sure if you needed to do a F 983 then config to get it started.

 

[curlycord]

You need to do so when new out of the box, when a REINSTALL was performed or if you do a clone of one that was not initialized.

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curlycord

http://www.curlycord.com

Toronto Canada

http://www.telcopc.ca

 

[dsore]

All,

It seems after doing the restore the system reverted back to a nonconfigured system. I just started at a re-install state and all is cool.

Sorry for the late responce.

Thanks All!!