Norstar voicemail

[jarrodb]

I have 2 NAMS running Norstar voicemail 4.0 and a MICS XC 5.0 ksu. I need 1 NAM to run Voicemail and the other to run Cinphony ACD. Currently 1 is doing both, and Nortel will not support it anymore due to problems, their recommendation was to purchase another NAM and run voicemail on it and leave the ACD on the other...my question is, how do I disable voicemail on the system that is running both ACD and Voicemail so I can move the voicemail to the 2nd NAM? Please help!

Thanks

Jarrod

 

[MarvO1]

I have the step by step procedure back at the lab. Will reply again when I get back there. (could be late evening)
Someone else may be able to help you sooner.
You will need the monitor and keyboard on the NAM that you want to disable voicemail from so that you can access the OS2 prompt.

MarvO said it

 

[jarrodb]

Thank you!

 

[MarvO1]

Jarrod,
Ok, here is the procedure, but like a fool, I did not write down what software version of NAM I was working on when I established this. Hopefully it will not make a difference.

This procedure is necessary when we have a Co-resident NAM (VM and Prelude/Cinphony) that has experienced the corruption problem repeatedly and are forced to fix the problem with 2 NAMs, or an additional CallPilot.


Since the existing NAM has ACD on it we make it the ACD only .

So the procedure requires we turn off VM on the cores NAM.

Assuming we have cleaned up the crosslinked files-

Access the NAM via Monitor and keyboard.

Access the OS2 prompt.

C:\
Complete the following steps:

type cd st {enter}
type nvmutil {enter}
type shutdownnvm {enter}
type t {enter}
type q {enter}

type cd.. {enter}
from c:\ type cd access2\startup\stbin {enter}
type dir {enter}

You should see the following directory listing

Directory of C:\ACCESS2\STARTUP\STBIN

. <DIR> 11-07-99 10:37p
.. <DIR> 11-07-99 10:37p
ST EXE 630784 5-04-99 12:42p
NVMMGRSV EXE 143872 5-04-99 12:46p
MBXMGRSV EXE 96256 5-04-99 12:47p
OPRMGRSV EXE 13824 5-04-99 12:47p
SMTPSRV EXE 45056 5-04-99 12:43p
DSKTP EXE 58368 5-04-99 12:44p
8 file(s) 988160 bytes used
1530368 K bytes free

You might see other files but they will not need to be renamed



type rename st.exe st.old {enter}
type rename nvmmgrsv.exe nvmmgrsv.old {enter}
type rename mbxmgrsv.exe mbxmgrsv.old {enter}
type rename oprmgrsv.exe oprmgrsv.old {enter}
type rename smtpsrv.exe smtpsrv.old {enter}
type rename dsktp.exe dsktp.old {enter}

type cd.. {enter}

you should see c:\access2\startup

type cd.. {enter}

you should see c:\access2

type cd runtime {enter}

type del sekur*.* {enter}

Ensure that set relocation is turned off.

Re-boot the NAM

Connect the new NAM or CallPilot to the KSU and power up.

Let us know how it went.

MarvO said it

 

[jarrodb]

Thanks, I will go through this tonight after our call center shuts down. Thanks a bunch and I will keep you posted on how it went.

 

[jarrodb]

Thanks! The instructions worked step by step. It went smooth and I have no problems.

 

[MarvO1]

Thanks for the update. I needed something to go right today.

MarvO said it