Norstar VM 4.0

[Altmancos]

We currently have the AA setup to dial 1-3 to go to different departments. I need to make some change or actually just change the entire message with new prompts. In looking at the VM setup guide (pgs: 21-44) I find it pretty hard to comprehend for what I want to do, which is:
AA message with choosing to dial an ext, Dial by last name #, dial 1 for deptA dial 2 for DeptB and dial 3 for DeptC, then under that another 1 or 2 sub menus with dial 1 and dial 2, which will go to an extention. I just can't seem to figure it out, as I don't want to wipe the old message out by accident. By going through the different menus I can see and hear only some parts of the options. I've checked greetings and tables, pri and alt, but have not found all of the complete choices that are offered now.

 

[NETWT]

WOW sounds like you are a little over your head, but after reading your post 20 or so times you should be able to figure it out with this info.

1: home menu 1-8 paths
Path 1 and 2 make menu
then your path numbers will be 1.1,1.2,1.3 etc. for menu path 1
menu path 2 would be 2.1, 2.2 2.3 etc.
so you would enter 11, 12,13
21, 22, 23

 

[curlycord]

What your after is Custom Call Routing or CCR
You must disable the tree before you can make changes, this is near the end of Table options.....AA/TABLE/1/CCR/Disable (or 1 to enable).

For CCR greetings OTHER/CCR/ADMIN/1 and your path
Path 0 is the second part of your main greeting where AA/GRGT/GRTG/1 is the first part (i.e "thank you for calling ABC")
Path 0 would be "if you know your parties ext enter it now, sof Shipping press 1 for Orders press 2 etc etc"

The simple way to figure out what path to change or create is to note all the digits pressed to get to it.

So if you recorded under Path 0 - Thanks for calling ABC, for Web site and fax number press 1, Sales press 2 etc

If you press 1:
"for website press 1 and for fax # press 2....that is the greeting in path 1
Website Info would be path 11
Fax info is path 12

When changing a path make sure to press End and Save, then go back to enable the tree in Table per above.

Knowing this should make the guide easier to understand.

=----(((((((((()----=
curlycord

http://www.curlycord.com

 

[Altmancos]

Thanks guys. Is there a way to test this by using say table 4, since it has no settings set, then once I have it right, enable it as the main greeting/table?

 

[norstarboy125]

curlycord just spelled it out for you step by step. He has much better patience then me. I feel it is a little over your head, people that don't have a clue always screw up on ccr building. To answer your question though you could build a test table and then enable it. You would just need to chg your lines to pick the new table instead of the old.

Jeremy J. Carter
Charm City Communications

http://www.charmcitycommunications.com

Norstar. BCM. CS1000 Programmer

 

[NETWT]

go ahead and make changes to your existing table 1 (you do not have to disable it to do this) then press end save and save as table 5. table is 5 is a work table. then you can go back to admin open tree 5 and save it as 2,3,or 4. table five keeps you form having to start from scratch.

 

[NETWT]

change existing tree 1 not table and save as tree 5 not table

 

[NETWT]

tree 5 is a work tree