Norstar Star Talk Flash Directory

[mustang971]

Had a few people tell me it couldn't be done but I thought I would check here. On the Star Talk Flash, I have a customer who would like the directory to be first name. I was told last name was ONLY option on the star talk flash. I have on other voice mails (not norstar) been able to just put the first name in the last name slot then rerecord the actual prompt to say first name. IS there ANY way to trick the flash into that or not? (My other suggestion to the customer was to just make it a tree option for directory then go to another tree that says their names with 1 digit going to respective users, only 6 people at the company anyhow.) Any ideas?

 

[wirednet]

Sell them a call pilot or since you only have six people change the names on each mailbox to first name, last name are my recomendations.
I am pretty sure you can change the company directory in the flash.
wirednet

 

[exsmogger]

Since there's only 6 people just list them by name and extension in the main greeting.

Brian Cox

http://www.jandjcommunications.com

 

[phasesplitter]

This works on a Call-pilot may work on a Flash. Feature 983 log in press 4 scroll down to match name Last, both ,first.

 

[bwtc]

FYI

I logged into our remote site, which uses an N* Flash 2.1.00, and option 4 only provides prompts for "Voice Mail" and "Dir Avail

 

[RikRodgers]

Yeah, you can't chane that setting to "both" on a Startalk flash, but you can on a nam or cp.

On the startalk, when you hit # for the dir, a canned prompt directs callers to dial the last name, and callers get confused if you reversed the order when you build the mb's, as wirednet suggested.

I usually just do as exsmogger reccommended, and say "Press 1 for a directory", and build a CCR Path.