Norstar Service Observance capability

[pnotermann]

I heard that release 6.0 of the Norstar supports Service Observance. Is this correct? How does a manager envoke the feature to listen to a conversation? Can the manager break into the conversation at any time and how is it done? Can the manager monitor the call and speak instructions to the monitored employee that the outside party can't hear?

 

[samh30]

I heared like you and I read ,it will be a silent monitor on hunt group,so you can mointor agents,But I don't see that at all.I have the system and The manuals nothing is mentioned about observation or silent mointoring maybe in release 6.1.