Norstar Polycom Not Working

[Wirestu]

Hi all,

Problem with our conference phone.

I hooked up a Norstar Polycom Clarity phone to our MICS 6.1 8x32 system. When first powered, the lights on the speakerphone flash red in a sequential sequence. Then the speaker emits a chirp and the lights (power and the three speaker lights) flash green at once. Is the unit defective? Am I doing something wrong. I downloaded a users guide but it was of no help.

Thanks in advance for your help,

Stu

 

[thephoneboy]

When you recieve the Nortel polycom. It has a complete set of directions and programmingon the box. Do you have the box? Are you sure it is a Nortel polycom and not just a analoge polycom?

Sincerely, thephoneboy

 

[Wirestu]

I got the Polycom with a system I bought. There were no instructions. I am sure it is a Nortel Polycom as it say Norstar on it along with Clarity and Polycom.

Thanks,

Stu

 

[skippy440]

The lights on the Norstar conference unit should flash green not red. Ensure that the jack that you are connecting the conference unit to is a Norstar digit port, not an analog signal.

If you are unsure of what the jack is supplying to your conference unit is, call in a technician to verify and correct.

 

[luv2ski]

yes!!!

ski season has started

 

[Wirestu]

Skippy,

Thanks for the reply. The lights do flash green all at once about every 1/2 second. The phone is connected to a digital port. I plug a T7316 and it works fine. The port is 240. No matter what button I press on the Polycom unit, there is no response. The on/off hook button does not work, nor the feature or any of the number buttons. I wonder if I need to initialze the phone or possibly something else.

Thanks,

Stu

 

[bkrike]

There is no initilization needed. Have you called whoever sold it to you? It is probably a bad phone, or a stuck button. You should call whoever sold it to you or a vendor to troubleshoot.

 

[Serenitynow109]

agreed bkrike