Norstar Paging

[ssheltoncmi]

My system is a Compact ICS. It has a CI trunk cartridge in it. I also have a CallPilot 100 voice messaging system. (As I've been told by a great member of this forum, Multimedium).

We can dial Feature 60 and then select from 1,2,3 (1 being handset, 2 being loud-speakers and 3 being both). We can dial Feature 61 for Handset paging, 62 for Loudspeaker paging and/or 63 for All paging; the later for phones that don't have screens.

Someone had once successfully called into their voicemail and accessed the paging system to page while they were on the road (Our Company President) during an evening shift so that he could notify someone to call him since no one was answering telephone. How was this accomplished? Any ideas?

 

[Multimedium]

My system is a Compact ICS. It has a CI trunk cartridge in it. I also have a CallPilot 100 voice messaging system.

You can look at the release of your software in programming: Maintenance > System Version. It might be useful someday.

Someone had once successfully called into their voicemail and accessed the paging system to page while they were on the road […]. How was this accomplished?

I can think of two things.

Park and Page Node

This is an option that can be selected in a CCR Tree. The CallPilot parks the call and announces it using the Page feature. People in the office hear a recorded message (for example, "There is a call parked on") and the retrieval code (for example, "101").

Direct Inward System Access (DISA)

This is a feature that allows someone to call into the system. The caller usually needs to enter a password and dial a feature code (for example, *630) before using the Page feature. People in the office hear the caller's voice.

 

[ssheltoncmi]

The time that this has happened previously was when logged into voicemail remotely, a key combination was pressed that allowed such an action to be performed. I just remotely logged into my voicemail and seen if I could recreate such, but I could not.

How can I learn more about DISA and if our system has it?

 

[ssheltoncmi]

Also, in regards to the CCR Tree. We have Trees 1 through 8 all in a "Not Defined" status and all about to "Create" a Command. Would you mind telling a Norstar rookie on how to utilize these and exactly what they do? I really appreciate all of your help.

 

[Multimedium]

How can I learn more about DISA and if our system has it?

The basics are in the System Coordinator Guide for your system. As the Installer Guide, you can easily find a PDF copy online. You'll be interested in the following section: Using System Features > Using Your Norstar System from an External Location.

Your system certainly has DISA: it is a built-in feature. The real question is whether it is turned on.

Have a look at the settings of the external lines:

Lines > [Lines 001 to 004] > Trunk/Line Data > Answer Mode​

If the value is set to "Auto" on one of the lines, DISA is turned on.
If the value is set to "Manual" on every lines, DISA is turned off.

Also, in regards to the CCR Tree. […] Would you mind telling a Norstar rookie on how to utilize these and exactly what they do?

The Automated Attendant (AA) feature simply asks the caller to dial an extension number.

The Custom Call Routing (CCR) feature allows much more customization: menus with one-digit options can be created (for example, "Press 1 to speak with a representative. Press 2 to hear our business hours.") CCR also allows much more routing options: the caller can move on to other menus, hear information messages, leave a message in a mailbox, be transferred to an extension, have its call parked or be disconnected.

To learn more, look into the CallPilot 100 Administration Guide: it has a chapter about CCR and a chapter about CCR Trees.

 

[please123]

Call Pilot 3.1 allows the mailbox to have page access in the admin level (when you do F983 and select Mbox, add or chng.)
It will also allow you to set up outdial so you can have the mailbox set to transfer a call to their cell phone when out of the office.

Check the install and coordinators manuals on how to set them up and the key codes to activate while in the voice mail.

 

[ssheltoncmi]

If the value is set to "Auto" on one of the lines, DISA is turned on.
If the value is set to "Manual" on every lines, DISA is turned off.

DISA is off. I'm not going to turn it on until I grasp a better understanding of it. From what I have read online, if someone calls into a line that is set to Auto and I set Answer with DISA to Yes, they'll automatically get an inside dial-tone; from what I've gathered.

Call Pilot 3.1 allows the mailbox to have page access in the admin level (when you do F983 and select Mbox, add or chng.)

This is more along the lines of what we had at one point. I'm assuming that when logged into the mailbox, he could dial *6## (# representing two other digits) and page. How could I enable this feature. I've logged into our web interface for Call Pilot and it will not allow me to set a mailbox as an Administrator; just a subscriber and information.

 

[Multimedium]

DISA is off. I'm not going to turn it on until I grasp a better understanding of it.

It's a wise decision, especially if you don't actually need it.

DISA can allow remote callers to make external calls, including long distance and international calls. The restrictions on the system must be planned carefully to avoid fraud.

From what I have read online, if someone calls into a line that is set to Auto and I set Answer with DISA to Yes, they'll automatically get an inside dial-tone; from what I've gathered.

Yes.

When the remote caller hears the system dial tone, he can dial a target line RN (and his call will ring on the phones that have that target line assigned), he can dial a line pool access code or a destination code (and make an external call) or he can dial a feature code (and make an announcement using the Page feature).

I'm assuming that when logged into the mailbox, he could dial *6## (# representing two other digits) and page.

If the feature is available on the CallPilot and enabled for a mailbox, the caller presses 6 while the mailbox greeting is being played. People in the office hear the name recorded for the mailbox, followed by the retrieval code.

How could I enable this feature.

You can try with your own mailbox.

Press Feature 983 to enter configuration programming. Follow the prompts to change your mailbox (which should be a subscriber mailbox). If there is a "Page type" setting, the feature is available on your CallPilot. You can change the value.

To try it out, pick an external line, call the voicemail and get transferred to your extension. When you hear your mailbox greeting, press 6.