Norstar Night Mode

[yuckypants]

Hello everyone.

I have a question that I hope can be answered. First my setup:

I have an 800 # that points to an internal DID line.
The caller hits vm and during the message, is instructed to dial * and the extension to talk to someone (in this case it's *273). A buffer is left during the message giving the caller enough time to transfer.
Call is transferred to extension - user picks up - all is well.

I want to see if this is possible:

Caller dials same number, but during certain hours (8a-5p, m-f), caller will automatically be transferred (feature 4.) No greeting prior to being transferred.
During after hours, 501p - 0759a m-f & sat & sun, caller will not be forwarded and can leave message on originating extension. Caller will hear vm message.

Now, I'm nearly positive this is possible, but I am quite green and inexperienced with our phone system. I am able to set the schedule, but I don't know how to enable night mode, nor do i know how alter forwarding rules.

Lastly, please forgive me, if this has already been answered. I need an answer fairly soon, and have yet to search the site, as I wanted to get this posted quickly in the event it has not been answered.

Thank you -

 

[curlycord]

The only way to send people straight into a mailbox is to tell people to press a digit i.e. 1 from CCR/Path or if the user forwards their phone when the leave (Fetaure 4 then to vmails DN) F985 to see vmails DN.

I wonder why they are instructed to press * and 237, is there no programming in place to send the call to X273 in the first place?.

Maybe describe the actual setup, phones etc.



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curlycord

http://www.curlycord.com

 

[yuckypants]

Outside 800#: 855 123 4567
Inside DID#: 909 123 4567 (X243)
Inside ext: 273

Current settings:
[ul]
[li]Caller dials 800#.[/li]
[li]800# rings DID 909 123 4567 (X243)[/li]
[li]Caller hears vm on 243, dials *273 as instructed during message[/li]
[li]Transferred call rings X273[/li]
[/ul]

The original idea behind it was to have a caller ring the 800# and then hear a greeting before being connected. Unfortunately, we've used all of our autoattendant groups and this is just a little manipulation we've been using. To achieve this, the caller dials the number, hears the vm, and then dials the transfer ext to talk to a live person. So, basically, the call is just transferred, but the caller doesn't know what's really happening.

The reason they're instructed to dial * 273 is because we originally planned for the caller to hear the greeting first...unless it's possible to automatically transfer after hearing the greeting?

Desired settings:
[ul]
[li]Caller dials 800#[/li]
[li]800# rings DID 909 123 4567 (X243)[/li]
[li]If between 8-5 & M-F, caller automatically forwarded to 273[/li]
[li]If after hours (501-759 M-F & S-S), caller not forwarded, can only leave message[/li]
[/ul]

My thoughts were to automatically enable night mode on the originating line (X243). This way, the calls will only be transferred to X273 during certain hours, but not others. When the call is transferred, the caller will not hear the message, only get immediately transferred to the user at X273. If a call comes in when night mode enabled, caller will NOT be transferred, and will only have the ability to leave a message.


I hope that's what you're referring to when you say, "describe the actual setup."

And thank you for the fast response.

 

[curlycord]

Yes!

Questions:
-What voice mail version? F983/login and press 9 to see.
-Is 243 a physical dummy set and on Forward to vmails DN 24/7?




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curlycord

http://www.curlycord.com

 

[yuckypants]

Outstanding -

VM ver# 4.0.04C
243 is a physical set. It's not set to forward 24/7, the caller will have to actually dial the desired ext. (in this case, 273.) If the ext isn't entered during the vm, the caller will be forced to leave a message in X243's mb. Currently, user at X273 is checking these vmails remotely.

 

[curlycord]

The NAM has 8 AA/CCR tables so 8 companies/divisions can share the NAM

Are you sure all are used?







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curlycord

http://www.curlycord.com

 

[yuckypants]

I have one company with 5 analog lines, another with 2, and another with just one. Do the additional lines on each consume the entirety of the AA tables?

 

[curlycord]

Lines have no impact, assign as many lines as needed to any table.

Report back if still and issue.




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curlycord

http://www.curlycord.com

 

[yuckypants]

Interesting. I will check into it.

Thank you VERY much for your help and your quick responses. I will report back with the outcome.

 

[allworxguy]

is there no one at ext 243? Is this why you are asking the caller to dial 273 in the voice mail message? If you are just using 243 as a greeting, then set the target line for this DID 909 123 4567 to be answered by the NAM auto attendant. A curly said you can use an unused CCR to send the caller to 273 without have to dial it.

Marv ccna

http://www.telemarv.ca

 

[yuckypants]

Correct, no one at 243 (it's in our server room and is designed for this purpose only.) Initially, we wanted the caller to hear a vm message before being transferred to a live person. However, an outside client was concerned with the number of steps required to talk to a live person. Rather than configuring an AA, I just thought that night mode would work, but after discussing this further, I can see that that is not the optimal way.

I know very little about our phone system. I usually just call support for changes like this, but it is extraordinarily difficult making contact with him - plus I want to be more self sufficient. If we ever get in a bind, I would *hope* to be able to restore functionality, etc.

Using the autoattendant would be optimal, but our support guy says that our system is older and can only support 4 autoattendant groups (and they're all in use - according to him.) I have found two that no longer require the autoattendant, but I am quite skeptical and nervous when trying to configure these changes, as inexperienced as I am.