Norstar MICs to send 10 digits through PRI so 800# will allow call 1

[mvperry]

We have a problem at our office in that we are unable to dial an 800# due to the requirement it needs 10 digits sent from our PBX. We are able to dial other 800#s and local and long distance. We received this from Telepacific:
The 8205 RD location is not sending a full 10 digit number to the TFN, which is why their calls are failing.

Some Toll Fre Numbers need to see the full 10 digit calling from number to complete the call.

Is there a way to do this with the MICs? The MICs software is 4.1.

Thanks for all help!

 

[norstarboy125]

In system programming you need to make sure your pub dn length is set to 10 cause it defaults to 7.

Jeremy J. Carter
Charm City Communications

http://www.charmcitycommunications.com

Norstar. BCM. CS1000 Programmer

 

[mvperry]

Thank you. I will make sure this is looked at.